对医务人员实施员工帮助计划干预效果评价  

Effect evaluation on employee assistance program （EAP） for medical workers

作　　者：张辉[1] 白杨[1] 任霞[1] 王京[2] 孙红[1] 

机构地区：[1]首都医科大学心理学教研室,北京100069 [2]北京世纪坛医院

出　　处：《中华医院管理杂志》2009年第2期125-128,共4页Chinese Journal of Hospital Administration

基　　金：北京市哲学社会科学规划重点项目（06AbZH0007）

摘　　要：目的评估医务人员的心理现状，并通过员工帮助计划（EAP）服务及其效果评价，探索出一套适合于医疗卫生领域的EAP服务方案。方法为北京市某综合医院提供为期1年的EAP服务，采用SF-36健康调查量表和JSS量表，对医务人员的生命质量和工作满意度进行调查。结果工作压力是医务人员最主要的压力源，占63．7％。接受EAP服务组的SF-36量表及JSS量表中各维度（工作性质和上司维度除外）的得分显著高于对照组，差异有统计学意义（P〈0．01）。结论医务人员的工作压力较大，对EAP的需求意愿强烈。EAP服务是维护医务人员心理健康、提高生命质量和工作绩效的有效手段，可以推广使用。Objective To evaluate the mental health of medical workers, and develop an EAP suitable for healthcare sector. Methods A 1-year EAP was implemented in a hospital in Beijing, in which SF-36 and JSS scales were used to study the health-related quality of life and job satisfaction of these workers. Results Work pressure is found to be the main source of pressure for medical workers, accounting for 63. 7%. Scores of the group receiving EAP service are found to be significantly higher （P〈0. 01） in all dimensions （excepting work nature and supervisor dimension） of both SF-36 and JSS. Conclusions Medical workers are exposed to high pressure of work, having strong need for EAP service as result. EAP is an effective means to maintain mental health and improve quality of life and job performance, if applied widely.

关 键 词：员工帮助计划 医务人员 心理压力 生命质量 工作满意度 

分 类 号：F272.92[经济管理—企业管理]