时间变量对员工态度和行为的影响:人际支持的中介作用  

The Effect of Temporal Variables on Employees Attitudes and Behavior:The Mediating Effect of Interpersonal Support

作　　者：陈雪峰[1,2] 时勘[1] 

机构地区：[1]中国科学院心理研究所,北京100101 [2]中国科学院研究生院管理学院,北京100190

出　　处：《管理评论》2009年第11期59-65,73,共8页Management Review

基　　金：国家自然科学基金项目资助(70471060)

摘　　要：采用问卷法对73对商场女营业员施测,考察时间变量与员工间的社会支持和角色内行为、角色外行为、组织承诺的关系。研究结果显示,共事时间较长的员工的工作年限和本单位工作年限相似性与上述结果变量没有显著相关。共事时间越长,员工之间的情感支持和工具支持行为越多,角色内行为越多,组织承诺越强。工具支持在共事时间与员工的角色内行为之间起完全中介作用。This paper explores the effect of temporal variables on co-workers emotional support, instrumental support, and employees＇ in-role behavior and out-role behavior by data collected from 73 pairs of sales women in a shopping mall through questionnaires. The results show no evidences of statistically significant correlations between the similarity of job tenure, organization tenure and the organizational outcomes for co-workers with long relationship tenure. Data analysis shows that the longer they worked together, the more emotional and instrumental support between them, the more in-role behavior, and the higher organizational commitment. Instrumental support is the mediator variable between relationship tenure and employees in-role behavior.

关 键 词：社会支持 角色内行为 组织公民行为 共事时间 

分 类 号：F272[经济管理—企业管理]