图书馆服务质量多维度多层次结构模型研究  

The Research of Multi-dimensional and Multi-level Structure for Library Service Quality

作　　者：岳江君[1] 施国洪[1] 陈敬贤[2] 

机构地区：[1]江苏大学工商管理学院,江苏镇江212013 [2]南通大学商学院,江苏南通226010

出　　处：《图书馆》2010年第4期36-40,共5页Library

基　　金：国家社会科学基金项目--图书馆服务质量评价体系研究(08BTQ010)

摘　　要：对图书馆服务质量评价模型的现状分析发现,现有的评价模型几乎没有考虑技术质量部分。本研究基于大量文献研究和实证研究,同时结合我国本土图书馆的特性,提出了一个整合技术质量和功能质量两方面的图书馆服务质量评价的多维度多层次结构模型,识别了组成各维度的26个指标元素,并用结构方程模型进行了验证。结果表明,此结构模型具备较好的拟合及信度与效度水平,具备适用于国内图书馆服务质量评价的条件。Based on the present situation analysis of library service quality evaluation model,we found these models are all without considering the technical quality.This research presented a multi-dimension and multi-hierarchy library service quality evaluation model which integrated the technical quality and functional quality based on the massive literature research and the empirical study and simultaneously combined with the libraries′ characteristics of our country.We also distinguished the 26 indicators for each dimension and carried on the confirmation of the model by using the structural equation model.The findings indicated that this structural model has a good fitting and a high level of reliability and validity,and it is suitable for the evaluation of the domestic library service quality.

关 键 词：图书馆服务质量 SERVQUAL 技术质量 功能质量 验证性因子分析 

分 类 号：G252[文化科学—图书馆学]