组织内信任对员工建言行为的影响研究  

A Study of the Impact of Trust Within Organization on Employee Voice Behavior

作　　者：段锦云[1,2] 田晓明[1,2] 

机构地区：[1]苏州大学心理学系,苏州215123 [2]教育部人文社科重点研究基地,苏州大学中国特色城镇化研究中心,苏州215123

出　　处：《心理科学》2011年第6期1458-1462,共5页Journal of Psychological Science

基　　金：国家自然科学基金(70902056,71073108);教育部人文社科基金(08JA630054,09YJCZH087)资助

摘　　要：知识经济对创新的追逐对组织员工的自主性及创造性提出了更高的要求。在学术界,包括建言行为在内的员工角色外行为研究近来备受关注。建言行为是不囿于身份的,以改善为目的,以变化为导向的言语行为。以社会交换理论为基础,通过对苏南地区379名企业员工的问卷调查,研究探索了组织内信任对建言行为的影响。结果发现,对同事信任、直接上级信任和组织信任均能促进员工建言,且对直接上级信任部分地通过对组织信任影响员工建言。研究还发现,员工建言行为与其自评的任务绩效存在正相关。Employee initiative and creativity are increasingly important as a result of the pursuit of innovation in knowledge economy.In the academic circles,the study of extra-role behavior,which includes voice behavior,attracts a lot of attention recently.Voice behavior is a kind of employee communication behavior which is status-unconstrained,change and improve-oriented.Individual factors,for instance, gender and personality,leadership styles,for example,ethical leaderhsip,managerial openness,transformational leadership and abusive supervision,organizational factors,for instance,psychology satefy and organizaitonal justice,all can influence employee voice behavior.The present study attempted to explore the influences of employee trust within organization,which included trust in colleagues, trust in direct supervisors and trust in organizaiton on employee voice behavior. Questionnaire-based field study was conducted to test the hypotheses.The sample consisted of 379 joint venture corporation employees and private corporation employees in sourhern Jiangsu province（including Suzhou,Wuxi and Changzhou）.Chen＇s（2006） employee trust questionnaire,Van Dyne and LePine＇s（1998） voice behavior questionnaire,and Van Scotter and Motowidlo＇s（1996） task performance questionnaire were used.Personality factors,including extroversion and conscientiousness,were controlled due to their impact on employee voice behavoir.The study was conducted in the perspective of the social exchange theory.Because trust provides a safe exchange atmosphere for each organization member,employees will contribute more knowledge and wisdom in such culture to gaining social capital. The hypotheses were testified.The results showed that,employee trusts within organization,including trust in colleagues,in direct supervisors and in organizaiton,all could facilitate their voice behavior.In addition,trust in direct supervisors influenced employee voice behavior partially mediated by trust in organization.While trust in colleagues influenced voic

关 键 词：同事信任 领导信任 组织信任 建言行为 社会交换理论 

分 类 号：F272.92[经济管理—企业管理] F224[经济管理—国民经济]