试论高校图书馆的首问负责制  

Discussion on the First Inquiry Accountability System in University Library

作　　者：陈洁[1] 章昌平[1] 周力青[1] 

机构地区：[1]桂林理工大学图书馆,广西桂林541004

出　　处：《科技情报开发与经济》2011年第36期1-3,共3页Sci-Tech Information Development & Economy

摘　　要：从首问负责制的基本概念入手,阐述了在高校图书馆推行首问负责制的意义和必要性,并在此基础上介绍了高校图书馆首问负责制的基本内容及基本流程,为高校图书馆推行首问负责制提供参考。Starting from the concept of the first inquiry accountability system, this paper expounds the significance and necessity of carrying out the first inquiry accountability system in university library, and based on this, introduces the basic content and basic flow of university library’s first inquiry accountability system for providing reference for promoting the first inquiry accountability system in university library.

关 键 词：高校图书馆 首问负责制 参考咨询服务 读者满意度 

分 类 号：G258.6[文化科学—图书馆学]