医疗团队成员多元化、团队冲突与团队绩效关系研究  

Studying on the relationship among diversified medical team,team conflict and team performance

作　　者：袁安府[1] 金申健[1] 

机构地区：[1]浙江工商大学工商管理学院,浙江杭州310018

出　　处：《中国卫生事业管理》2013年第4期247-250,共4页Chinese Health Service Management

摘　　要：结合113个医疗团队问卷调查数据,运用结构方程模型分析了员工多元化属性、冲突以及团队绩效之间的作用关系。研究结果表明:(1)教育背景、团队任期多元化与实质性冲突和团队绩效显著正相关;(2)年龄多元化与情感性冲突正相关,与团队绩效负相关,而性别多元化与情感性冲突相关性不显著,但与团队绩效显著正相关;(3)实质性冲突在教育背景、团队任期多元化与团队绩效间的中介效应显著,情感性冲突在年龄多元化与团队绩效间的中介效应显著,而在性别多元化与团队绩效间不显著。Based on data from survey in 113 medical teams, the relationship among professionals＇ diversification,team con- flict and team performance was analyzed with structural equation modeling. The results were as follows ： （ 1 ） The factors of educa- tion background and team tenure diversification were positively related with substantive conflict and team performance. （2） Factor of age diversification was positively related with affective conflict, but negatively related with team performance. And factor of gen- der diversification was insignificant related with affective conflicts, but positively related with team performance. （3） There had significant mediate effect of substantive conflict on the relationship among education background, team tenure diversification and team performance. And there had significant mediate effect of affeetive conflict on the relationship between age diversification and team performance. But it was not significant on the relationship between gender diversification and team performance.

关 键 词：团队成员多元化 实质性冲突 情感性冲突 团队绩效 

分 类 号：F272[经济管理—企业管理]