青岛市三级医院员工HPWS相关职业体验调查分析  

Professional Experience Investigation Analysis of High Performance Work System in Tertiary Hospitals in Qingdao

作　　者：董鸣[1] 林艳[2] 刘朝杰[3] 张东峰[4] 

机构地区：[1]青岛大学附属医院脑科医院,山东青岛266003 [2]潍坊市精神卫生中心,山东潍坊261000 [3]澳大利亚拉筹伯大学公共卫生学院 [4]青岛大学医学院公共卫生教研室,山东青岛266000

出　　处：《中国医院管理》2015年第3期31-34,共4页Chinese Hospital Management

摘　　要：目的采用高绩效作体系调查表评估青岛市三级医院人力资源管理实践,分析员工工作满意度之间的关系。方法运用高质效作体系相关员工职业体验调查问卷收集2家医院员工职业体验相关统计数据。结果样本医院团队合作与回报得分最高,在就业安全感、授权、组织承诺、自主性、员工间关系、信任、平等等方面得分较高;晋升、情绪完好状态和绩效管理等方面得分较低;团队合作、授权、信息支持与员工工作满意度和员工感受的病人服务正相关。结论我国医院管理实践中包含了大量高绩效作体系的内容,高绩效作体系与员工工作满意度呈正向关系,因此也适用于我国。Objective To assess human resource management practice of tertiary hospitals in Qingdao using a High Performance Work System（HPWS）, and to test the relationship between HPWS and staff＇s satisfaction. Method Collecting related staff＇ s experience statistical data in two hospitals using HPWS. Result The respondents rated high on teamwork and personal rewards. They gave higher scores to occupational safety, empowerment, organizational commitment, sense of autonomy, collegial relationship, trust and equality. Teamwork, delegated authority and information support were associated with high employee satisfaction. Conclusion Although hospital management practice contains a tot of content of HPWS, and HPWS has positive relationship with staff＇s satisfaction, So it is suitable for China, too.

关 键 词：员工满意度 人力资源管理 高绩效工作体系 病人服务质量 

分 类 号：R197.32[医药卫生—卫生事业管理]