情绪智力对绩效的作用机制——以团队信任感知和朋友网络中心为连续中介  

The Transmitting Mechanisms of Emotional Intelligence on Performance: Sequentially Mediated by Intra-group Trust Perception and Friendship Network Centrality

作　　者：张辉华[1] 黄婷婷[1] 

机构地区：[1]上海对外经贸大学工商管理学院

出　　处：《南开管理评论》2015年第3期141-150,共10页Nankai Business Review

基　　金：国家自然科学基金青年项目(71102176);上海市高校085项目资助

摘　　要：文章以团队信任感知和朋友网络中心为连续中介,探讨了团队项目情境中个体情绪智力影响工作绩效的作用机制;运用46个团队210位个体的调查数据对提出的理论模型进行了实证检验。在控制了个性等变量后,研究发现:(1)情绪智力正向影响个体对团队的信任感知;(2)情绪智力通过团队信任感知间接影响朋友网络出度中心;(3)团队信任感知与朋友网络出度中心在情绪智力影响朋友网络入度中心过程中起到连续中介作用;(4)团队信任感知、朋友网络出度和入度中心不仅多重连续中介情绪智力与任务绩效之间的关系,而且多重连续中介情绪智力与组织层公民行为之间的关系。研究从社会心理视角和社会网络视角结合的角度,揭示了情绪智力影响工作绩效过程的多环节转换机制。Extant models of emotional intelligence mainly examine the functional mechanisms of emotional intelligence with non-relational data. We extend examination of emotional intelligence through a large- ly ignored perspective that focuses on the social interaction process and the relationships among actors. Drawing on the combination of social psychological and social network perspectives, we generated proposi- tions concerning the relations of individual emotional intelligence with job performance, sequentially mediated by intra-group trust perception and friendship network centrality. Data from 46 teams composed of 210 individuals were used to test our theoretical model. All subjects were undergraduates and postgraduates at a Chinese university who were required to participate and finish a team project in set time. Survey data were collected at two time points separated by 2 months. At Time 1, subjects completed measures of personality and emotional intelli- gence. Two months later, at Time 2, subjects responded to measures of intra-group trust perception and friendship network centrality, and group project teammates rated subjects＇ task performance and organi- zational citizenship behavior. Analyses of multisource and lagged data indicated that individual emotional intelligence was positively related to intra-group trust perception. The results also showed that intra-group trust perception mediated the relations of individual emotional in- telligence with the out-degree centrality of friendship networks. The results further indicated that the relationships of individual emotional intelligence with the in-degree centrality of friendship network were se- quentially mediated by intra-group trust perception and the out-degree centrality of friendship network. Finally, our findings demonstrated intra-group trust perception, and the out-degree and the in-degree cen- trality of friendship networks sequentially mediated the relationship of emotional intelligence with task performance, as well as the relation- ship of emo

关 键 词：情绪智力 团队信任感知 网络中心 工作绩效 作用机制 

分 类 号：B842.6[哲学宗教—基础心理学] F272.5[哲学宗教—心理学]