顾客参与对KIBS创新绩效的影响——基于组织学习的视角  

Customer Participation's Impact on Knowledge-intensive Services Innovation Performance——Based on the Perspective of Organizational Learning

作　　者：张瑾[1] 陈丽珍[1] 肖志勇[1] 

机构地区：[1]江苏大学财经学院,江苏镇江212013

出　　处：《软科学》2015年第9期102-106,共5页Soft Science

基　　金：国家自然科学基金项目(71471076);国家社会科学基金项目(13BTQ029;14BTQ051);江苏大学高级人才项目(14JDG204)

摘　　要：基于组织学习视角,构建顾客参与对KIBS创新绩效影响的理论模型,并以397家KIBS为研究对象进行实证检验。结果表明,组织学习是顾客参与通过影响知识共享、从而影响KIBS创新绩效的中介变量。组织学习发挥着程度不同的中介作用,其中,组织学习在信息提供和知识共享之间、在合作生产和知识共享之间均发挥着部分中介作用,在人际互动和知识共享之间则起到完全中介的作用。The paper builds up the theoretical framework of customer involvement influencing knowledge-intensive business services（ KIBS） innovation performance from the perspective of organizational learning,and then it empirically tests the model based on 397 knowledge-intensive service enterprises. Result shows that,organizational learning is a mediate variable in customer participation affecting knowledge sharing and knowledge-intensive business services innovation performance.Furthermore,organizational learning plays a different degree between customer participation and sharing knowledge. Moreover,organizational learning plays partial mediating role in information provision as well as co-production and knowledge sharing,and full mediating role in trust as well as personal interaction and knowledge sharing.

关 键 词：KIBS 组织学习 顾客参与 服务创新绩效 

分 类 号：F719[经济管理—产业经济] F713.55