反馈倾向、人际信任对反馈寻求策略的影响研究  

Feedback Orientation,Interpersonal Trust on Individual Feedback Seeking Strategies in the Organization

作　　者：王宁[1,2] 周密[1] 赵西萍[1] 

机构地区：[1]西安交通大学管理学院,西安710049 [2]西安工程大学管理学院,西安710048

出　　处：《管理评论》2015年第9期140-150,共11页Management Review

基　　金：国家自然科学基金项目(71072129);(高校)哲学社会科学重点基地建设项目(14JZ019);教育部人文社会科学研究青年项目(12YTC630305);教育部人文社会科学规划基金项目(13YJA630080);"陕西纺织经济管理研究中心"基金资助(陕教位[2009]6号)

摘　　要：反馈寻求是一种积极行为,对个体以及组织绩效的提高颇具贡献。已有研究较多关注了直接询问策略对管理实践的影响,但并未区分反馈源,且对间接监测策略的关注寥寥。本文引入反馈倾向和人际信任两个变量,深入分析在中国组织情景下,二者与反馈寻求策略的关系,亦对人际信任的调节作用进行辨析。174份数据的实证分析表明:反馈倾向与询问同事和间接监测均显著正相关,与询问上级相关性不显著;情感信任与询问上级和间接监测显著正相关,能力信任与询问同事和间接监测亦显著正相关;且情感信任对反馈倾向与询问上级和间接监测均起调节作用。Feedback-seeking is a positive behavior significantly enhancing both individual and organizational performances. Previous studies mainly discuss the influences of direct inquiry strategies on managerial practices without distinguishing feedback sources and they rarely take indirect monitoring strategies into consideration. In this study with the background of Chinese organizations,two variables are introduced for analyzing the relationship between feedback-seeking strategies and the two parameters which include feedback orientation and interpersonal trust discriminating the moderating effect of interpersonal trust. 174 samples show that feedback orientation has a positive correlation with both inquiring peers and indirect monitoring but it has no noticeable correlation with inquiring supervisors. Affective trust also positively correlates with inquiring supervisors and indirect monitoring while competence trust significantly poses a positive correlation with inquiring peers and indirect monitoring. Affective trust moderates feedback orientation and inquiring supervisors as well as indirect monitoring.

关 键 词：反馈倾向 情感信任 能力信任 直接询问 间接监测 反馈寻求策略 

分 类 号：F272.92[经济管理—企业管理]