“市长热线”转办的医疗投诉分析  

Analysis on Medical Complaints Transferred from "the Mayor's Hotline"

作　　者：徐丹红[1] 余瑛[1] 孟伟琴[1] 宋方芳[1] 

机构地区：[1]绍兴市人民医院

出　　处：《医院管理论坛》2016年第8期29-31,共3页Hospital Management Forum

摘　　要：通过对303件"市长热线"转办的医疗投诉分析,研究投诉发生的原因、分布特点等,探索防范和处理医疗投诉的措施,不断提高患者满意度。Based on the analysis of 303 cases of medical complaints transferred by the mayor＇s hotline, analyzed the causes of these complaints and distribution and explored the prevention and measures of handling medical complaints so as to improve patients＇ satisfaction continuously.

关 键 词：市长热线 投诉 

分 类 号：R155.6[医药卫生—营养与食品卫生学]