基于结构方程的远程学习者满意度影响因素研究  

SEM-based factors influencing satisfaction of distance learners

作　　者：曾嘉灵 陆星儿 杨阳[1] 吴秀菡 郑勤华[2] 

机构地区：[1]北京师范大学远程教育研究中心 [2]北京师范大学远程教育研究中心教育学部

出　　处：《中国远程教育》2016年第8期59-65,80,共7页Chinese Journal of Distance Education

基　　金：北京师范大学自主科研基金项目"学习者在线学习状态分析与可视化工具研发"(SKZZB2015013)课题成果;中央高校基本科研业务费专项资金资助

摘　　要：学习满意度对提升在线教育的服务质量、完善教学质量评价体系、提高学习者的忠诚度等至关重要。本研究基于奥鹏网络学习平台与《奥鹏网络学习调查问卷》数据,以学习能力、学习动机、学习困难、学习过程和学习满意度为潜变量,构建在线学习满意度影响因素的结构方程模型,探究在线学习满意度的影响因素及其关系。运用Amos20.0和SPSS20.0对343条有效数据进行探索性因子分析和验证性因子分析,检验结构方程模型的假设和解释能力。研究结果表明:学习过程对学习满意度有较为直接的影响;学习能力、学习动机和学习困难通过与学习过程的关联间接影响学习满意度;学习能力分别与学习动机和学习困难有较为直接的关联。据此,从教学设计和学习支持服务方面给出提升学习满意度的建议。Learner satisfaction is critical in promoting the quality of educational service in online learning,improving evaluation systems for instructional quality and enhancing learners' loyalty to the service.Taking competence, motivation, difficulties, process and satisfaction in learning as latent variables, this study, based on data from the Open Online Learning Platform and Open Online Learning Survey,constructed the structural equation modeling(SEM) for the factors influencing online learning satisfaction,and analyzed these factors and their relationships. Exploratory factor analysis and confirmatory factor analysis were conducted on 343 valid data using research instruments of Amos20.0 and SPSS20.0, to validate the SEM hypothesis and its interpretability. The result shows that learning process directly affects learning satisfaction, while competence, motivation, difficulties in learning, interrelated to learning process,have an indirect impact on learning satisfaction, and learning competence is respectively related to learning motivation and learning difficulties. Suggestions for improvement were also provided in terms of instructional design and learning support service.

关 键 词：学习满意度 远程学习者 结构方程模型 

分 类 号：G442[哲学宗教—心理学]