工作负荷对个体感知到的团队内冲突的影响——控制点及情感信任的调节作用  

The Influence of Workload on Perceived Intragroup Conflicts——The Moderating Effects of Locus of Control and Affect-Based Trust

作　　者：王敏[1] 李淑敏[1] 

机构地区：[1]北京外国语大学国际商学院,北京100089

出　　处：《管理评论》2017年第4期122-133,共12页Management Review

基　　金：国家自然科学基金项目(71472016;71402052);中央高校基本科研业务费专项资金资助(2017JJ013);北京外国语大学青年学术创新团队支持计划(2015JT005)

摘　　要：本文通过对37个团队的113名成员的纵向调查,考察了个体工作负荷对个体感知到的团队内冲突(任务冲突、关系冲突和过程冲突)的影响以及这种影响的缓冲条件。研究结果发现工作负荷与个体感知到的任务冲突没有直接关系,但与感知到的关系冲突和过程冲突成正相关,即工作负荷越大,感受到的关系冲突和过程冲突也越强烈。研究还发现团队成员个体的控制点能够调节工作负荷对感知冲突的负面影响。对于外控的个体,工作压力更容易引起冲突(任务、关系和过程冲突);另外,当团队存在较高的情感信任时,信任能够减少工作压力过高所引起的错误归因,从而可以降低冲突发生的可能性。Based on a sample of 113 individuals, working in 37 classroom groups, the present study examines the relationship between individuals＇ workload and perceived intragroup conflicts （task, relationship, and process conflict） as well as the buffering conditions. Using a longitudinal design, we find that workload is positively associated with perceived relationship conflict and process conflict, but is not associated with task conflict. The results also show that, for individuals with internal locus of control （ vs. external LOC）, the positive relationship between workload and perceived conflict is lessened. Additionally, the relationship is weaker under conditions of high affect- based trust in the group than low trust.

关 键 词：工作负荷 团队内冲突 控制点 情感信任 

分 类 号：F272.92[经济管理—企业管理]