国际电信运营商组织结构比较研究  

A comparative study on the organizational structure of international telecom operators based on changes

作　　者：周文成[1,2] 花蕾[2] 张晓君[3] 

机构地区：[1]南京大学商学院,江苏南京210093 [2]南京邮电大学管理学院,江苏南京210023 [3]中国电信股份有限公司苏州分公司客户运营部,江苏苏州215000

出　　处：《南京邮电大学学报（社会科学版）》2017年第2期56-62,共7页Journal of Nanjing University of Posts and Telecommunications(Social Science Edition)

基　　金：国家自然科学基金项目"中国企业雇佣关系模式与人力资源管理创新研究"(71332002);教育部人文社科项目"我国电信运营企业组织结构模式选择:一项基于国际比较的研究"(09YJA630075)

摘　　要：随着移动互联网的发展和大数据时代的到来,电信行业传统的语言业务受到冲击,增值产品和服务需求增加,这给电信运营商带来了新的挑战。面对外部环境的变化,国际电信运营商通过对组织结构进行调整,增强核心能力,获取竞争优势。国际电信运营商组织结构的调整模式主要为拆分和整合,变革程度多是温和演进,改进后的组织结构类型多为以客户为主导的前后端式。我国电信运营商也应抓住变革机遇,朝前后端式组织架构演进。With the arrival of the era of mobile Internet and big data, the telecommunications industryhas undergone tremendous changes. The traditional language business has been impacted by the increasingdemand for value-added products and services. This brings new challenges to the organizational structure otelecom operators. In recent years, telecom operators have adjusted their organizational structures. In theface of the external environment of change, the international telecom operators can enhance their core competence and gain competitive advantage by changing the organizational structure. Their change varies in thefour aspects of the organizational structure adjustment mode, the change degree, the development stage andthe structural characteristics. The adjustment mode of the organizational structure of the international telecom operators is mainly split-off and integration, the degree of change is mostly mild evolution and the organizational structure of which are mainly the customer-oriented front-end structure. Chinese telecom operators should also seize the opportunity to change, changing towards the front-end organizational structure.

关 键 词：电信运营商 组织结构 组织变革 前后端式 

分 类 号：F272.9[经济管理—企业管理]