论旅游管理类专业本科生情绪管理能力的培养  

作　　者：廖化化[1] 

机构地区：[1]长沙学院,湖南长沙410003

出　　处：《高教学刊》2017年第18期161-162,165,共3页Journal of Higher Education

基　　金：湖南省教育厅科研项目"服务业一线员工情绪劳动的组织管理干预对策研究"(编号:17C0146)

摘　　要：旅游管理类专业本科生是旅游人才中的一支重要生力军。情绪管理能力是旅游业从业人员必须具备的一项专业核心能力。基于心理学理论,文章指出情绪管理能力的培养应成为旅游管理类本科生在校学习的一个必要环节,并就课程设置进行了探讨。Undergraduate students graduated from tourism-management related majors have been recognized as high-quality pro- fessionals in tourism industry. Emotional management capability has been proved to be an essential qualification for employees in tourism enterprises. On the basis of psychological theories, this paper proposed that development of emotional management capability should become an necessary part of undergraduate students＇major learning. Details about the program design was discussed also.

关 键 词：旅游人才 本科生 情绪管理能力 在校培养 

分 类 号：C961[经济管理—人力资源管理]