现代远程教育校外学习中心绩效考核模型及指标体系研究  

Research on Performance Evaluation Model and Index System of Modern Distance Learning Off-campus Learning Centers

作　　者：曹伟[1] 丁雪华[1] 

机构地区：[1]江阴职业技术学院,江苏江阴214431

出　　处：《广州广播电视大学学报》2018年第1期8-14,共7页Journal of Guangzhou Open University

基　　金：2015年江苏省高校哲学社会科学研究一般项目"基于KPI的现代远程教育校外学习中心绩效管理研究"(项目编号:2015SJD373);2016年南京大学继续教育学院;网络教育学院重点研究课题"现代远程教育校外学习中心绩效考核评价研究"(课题编号:ZD201601);2017年江阴职业技术学院科研课题"江阴开放大学街道(镇)学习中心发展策略研究"(课题编号:17S-XZ-03)

摘　　要：文章以"十三五"期间现代远程教育校外学习中心制定的战略目标为逻辑起点,以平衡计分卡为框架,以战略实施路径为主线建立绩效考核模型,构建"财务、客户、内部管理、学习及成长"四维度绩效考核指标,同时运用鱼骨图和德尔菲法提取各维度的关键成功因素和关键绩效指标,利用德尔菲和层次分析法确定各维度的指标权重,最终建立现代远程教育校外学习中心绩效考核指标体系,以有效推进现代远程教育校外学习中心的各项战略目标。研究结果表明,平衡计分卡建立的绩效考核模型具有理论依据严谨和实践价值科学的双重特征,构建的绩效考核指标体系对现代远程教育校外学习中心的规范建设和科学管理具有一定的指导意义。The article takes the 13 th Five-Year strategic goal of modern distance education off-campus learning centers as the logical starting point, uses the balanced scorecard as the framework and the strategic implementation route as the main line to establish the performance appraisal model, and sets up the "financial, customer, Internal management, learning and growth" four-dimensional performance indicators. Using the fish bone chart and Delphi method to extract the key success factors and key performance indicators of each dimension, and with the use of Delphi and analytic hierarchy process to determine the weight of each dimension, the paper ultimately establishs the Modern distance education learning center performance appraisal index system so as to effectively advance the strategic goals of the modern distance learning off-campus learning centers. The results show that the performance evaluation model established by BSC has the dual characteristics of rigorous theoratical and practical values. The performance evaluation index system established by the BSC is of guiding significance to the standard construction and scientific management of the modern distance education off-campus learning centers.

关 键 词：平衡计分卡 绩效考核模型 绩效指标体系 关键成功因素 关键绩效指标 

分 类 号：G434[文化科学—教育学] F272[文化科学—教育技术学]