领导发展性反馈、员工工作卷入与建言行为:员工情绪智力调节作用  

Supervisor Developmental Feedback,Job Involvement and Employee Voice:The Moderating Role of Employee Emotional Intelligence

作　　者：刘顿 古继宝[1] Liu Dun , Gu Jibao(School of Management, University of Science and Technology of China, Hefei 23002)

机构地区：[1]中国科学技术大学管理学院,合肥230026

出　　处：《管理评论》2018年第3期128-139,共12页Management Review

基　　金：国家自然科学基金项目(71371177);安徽省自然科学基金项目(1708085MG174)

摘　　要：如何促进员工建言一直是人力资源管理研究者与实践者共同面对的重要课题之一。通过对我国中部地区来自不同行业的752位员工的问卷调查,基于社会交换理论,考察了员工工作卷入在领导的发展性反馈与员工建言的行为之间关系的中介作用以及员工情绪智力对其关系的调节作用。研究结果显示:(1)领导的发展性反馈与其员工建言的行为正向相关;(2)员工的工作卷入部分中介了领导的发展性反馈对员工建言行为的正向关系;(3)员工的情绪智力调节了领导发展性反馈对员工工作卷入的影响,即员工的情绪智力越高,领导发展性反馈与员工工作卷入的正向关系越强,反之越弱;(4)员工情绪智力调节了员工工作卷入对建言行为的影响,即情绪智力感越高,工作卷入对员工的建言行为所产生的作用就越弱,反之越强。最后讨论了该研究的理论意义和应用价值:基于社会交换理论,首次从领导者反馈视角出发探索了员工建言行为的诱发机制和影响因素,对于增强企业内部交流管理具有重要的现实意义。How to improve employee voice has always been one of the important subjects faced by the researchers and practitioners.Through a questionnaire survey of 752 employees of the central region of China from different industries,this study aims to use social exchange theory to examine the influence of supervisor developmental feedback on employee voice in Chinese organizational settings. And we explore the mediating role of job involvement and the moderating role of emotional intelligence in the above relationships. Results indicate that：（ 1） supervisor developmental feedback is positively related to employee voice,（ 2） job involvement partially mediates this relationship,（ 3） emotional intelligence has a moderating effect on the relationships between supervisor developmental feedback and job involvement such that positive associations will be stronger under conditions of high emotional intelligence.（ 4） emotional intelligence has a moderating effect on the relationships between job involvement and employee voice such that positive associations will be weaker under conditions of high emotional intelligence. The implications for theory and practice are discussed： Based on the social exchange theory,we first explore the influencing factors and induced mechanism of employee voice behavior from the perspective of supervisor developmental feedback,and the findings also have important practical significance for enhancing the internal communication management.

关 键 词：领导发展性反馈 工作卷入 情绪智力 员工建言 

分 类 号：F272.92[经济管理—企业管理]