基于社会交互作用的冲突管理方式与离职意向——知识共享的中介效应  

Conflict Management and Turnover Intention Based on Social Interactions——The Mesomeric Effect of Knowledge Sharing

作　　者：杜鹏程[1] 韦祎 DU Pengcheng;WEI Yi(Business School, Anhui University, Hefei, Anhui, 230601)

机构地区：[1]安徽大学商学院,安徽合肥230601

出　　处：《管理学刊》2018年第2期50-62,共13页Journal of Management

基　　金：国家自然科学基金面上项目(71372183);安徽省哲学社会科学规划重点项目(AHSKZ2017D02);安徽省高等学校省级质量工程项目(2014msgzs129);安徽大学区域经济与城市发展协同创新中心开放招标课题(QYXT2017006)

摘　　要：基于需求层次理论和交互作用理论,建立冲突管理方式、知识共享、社会交互作用和离职意向四者之间关系的理论模型,通过对安徽省部分企业发放调查问卷的方式,收集样本数据进行信效度分析、相关性分析、层级回归分析,结果表明:冲突管理方式(合作型和竞争型)与员工离职意向有关,在二者关系中知识共享发挥中介作用,社会交互作用发挥调节作用。组织管理者应有效处理冲突,营造有利于知识共享的氛围,加强组织成员之间的交互作用,从而降低员工离职意向。Based on the theory of hierarchy of needs and interaction theory, this paper establishesa theoretical model of the relationship among the Conflict management, knowledge sharing, social interaction, and turnover intention. A sample data is collected according to the questionnaires distributed to the enterprises in Anhui province and the reliability and validity- analysis, correlation analysis and the regression analysis are made based on it. The study shows the conflict management （cooperation and competition） is related to employees＇turnover intention. The knowledge sharing plays an mesomeric role and the social interaction plays an adjustment role intheir correlation.Therefore, the organizers and managers should should effectively handle the conflicts, try to shape an atmosphere conducive to knowledge sharing, and strengthen the interaction among theorganization members, so as to reduce the employees＇turnover intention.

关 键 词：冲突管理方式 社会交互作用 知识共享 离职意向 

分 类 号：F273.1[经济管理—企业管理]