辱虐管理对上下级关系的双刃剑效应:工作退缩行为和关系经营的作用  

The Double-edged Sword Effect of Abusive Supervision on Supervisor-subordinate Guanxi: The Roles of Withdrawal Behavior and Relations Operation

作　　者：黄攸立[1] 李游 Huang Youli;Li You(School of Management,University of Science and Technology of China,Hefei 23002)

机构地区：[1]中国科学技术大学管理学院,合肥230022

出　　处：《中国人力资源开发》2018年第9期51-62,共12页Human Resources Development of China

基　　金：国家自然科学基金项目(71472172)

摘　　要：在我国组织中,上下级关系对其组织成员而言具有重要意义,而辱虐管理这种领导行为的频繁出现会对上下级关系产生不容忽视的影响。面对辱虐管理时如何处理好上下级关系,这对组织中的成员来说是一个难题,同时也需要研究者从理论层面来探究应对方式。根据资源保存理论,本研究从下属视角出发,构建以工作退缩行为为抑制机制和以关系经营为促进机制的双重中介模型,并引入自我效能感这一调节变量,检验了辱虐管理对上下级关系的作用机制。结果发现:辱虐管理一方面会导致员工工作退缩行为,进而恶化上下级关系;一方面也可能引起员工的关系经营,进而促进上下级关系;自我效能感对辱虐管理与工作退缩行为之间的调节作用不显著;自我效能感正向调节辱虐管理与关系经营之间的关系,即对于高自我效能的员工,其更可能用关系经营的方式来应对辱虐管理,从而改善上下级关系。In Chinese organizations, supervisor-subordinate guanxi is of great significance to its members. However, the abusive supervision that has frequently appeared in recent years has exerted an important influence on the supervisor-subordinate guanxi. It is a difficult problem for organizational members to deal with the supervisor- subordinate guanxi under the abusive supervision. To address this issue, researchers need to explore subordinates＇ effective coping strategies toward abusive supervision theoretically. Based on the conservation of resource theory, we proposed a parallel multiple mediation model where the withdrawal behavior as the suppression mechanism and relations operation as the promotion mechanism in the relationship between abusive supervision and supervisor- subordinate guanxi, and introduced self-efficacy as a moderator. We found that： on the one hand, abusive supervision would lead to withdrawal behavior, which in turn do harm to the supervisor-subordinate guanxi; on the one hand, it might evoke employees＇ relation operation, which subsequently promotes supervisor-subordinate guanxi; Self- efficacy has no significant moderating effect on the relationship between abusive supervision and withdrawal behavior; Self-efficacy positively moderates the relationship between abusive supervision and relations operation. For employees with high self-efficacy, they are more likely to use the strategy of relations operation to copy with abusive supervision, and thus improving the supervisor-subordinate guanxi.

关 键 词：辱虐管理 工作退缩行为 关系经营 自我效能感 上下级关系 

分 类 号：F272.92[经济管理—企业管理]