国有控股保险公司核心员工心理契约破坏与离职倾向研究  

Exploring the Relationship between Psychological Contract Breach and Turnover Intention among Core Staff in State-owned Insurance Enterprises

作　　者：陈洋 刘平青[1] CHEN Yang;LIU Pingqing

机构地区：[1]北京理工大学管理与经济学院

出　　处：《保险研究》2018年第10期65-74,共10页Insurance Studies

基　　金：国家自然科学基金项目"'竞次'背景下中小企业员工关系:数据库;形成机理及心理援助机制研究"(项目号:71172173)阶段性成果;国家自然科学基金项目"全球价值链上中小企业劳动关系:从'违规'到'合规'的组织社会化研究"(项目号:70872011)阶段性成果;北京市社科基金项目"基于可持续发展理念的北京大型制造业企业内部服务和服务绩效研究"(项目号:16JDYJA013)阶段性成果

摘　　要：我国保险业发展迅速,行业竞争愈发激烈。企业间竞争焦点之一就是人才之争,保险企业争夺核心人才已达到白热化程度。国有控股保险公司所培养的核心员工成为各新兴保险主体竞相争夺的"香饽饽",核心员工"跳槽"现象显得愈发突出。核心员工的频繁离职给公司带来了不利影响。本文以国有控股保险公司的核心员工为调查对象,研究心理契约破坏对员工离职倾向的影响及其内在作用机理(以心理契约违背为中介),同时,针对感知组织支持在心理契约违背对离职倾向影响中的调节作用进行了分析,以探明感知组织支持在心理契约违背感受产生后预防或减少离职倾向所起的作用。研究表明,心理契约破坏对心理契约违背及离职倾向存在正向的影响,感知组织支持在心理契约违背对离职倾向的影响中起到了调节作用。The insurance industry in China undergoes a fast development, and there exists increasingly fierce competition, especially the fierce competition for talents. The core staff cultivated by the state-owned insurance enterprises （SOEs） becomes very popular to the newly established insurance enterprises, so the job-hopping of these staff in SOEs tends to be extremely severe. Undoubtedly, the frequent turnover of core staff has negative effects on enterprises. Based on the study of core staff in SOEs, the paper intended to probe into the influence of psychological contract breach on these people on their turnover intention and the intrinsic mechanism （with psychological contract violation as a mediator） ,and also analyzed the moderating function of perceived organizational support between psychological contract violation and turnover intention. The results showed that psychological contract breach had positive effects on psychological contract violation and turnover intention, and perceived organizational support acted as a moderator between psychological contract violation and turnover intention.

关 键 词：国有控股保险公司 核心员工 心理契约破坏 心理契约违背 离职倾向 

分 类 号：F840.3[经济管理—保险]