薪酬激励、内在动机与服务创新关系研究——以厦门市和泉州市高星级酒店为例  

The Relationship Among the Compensation Incentive,Intrinsic Motivation and Service Innovation:A Case Study of High-Star Hotel in Xiamen and Quanzhou

作　　者：吴玉婷[1] WU Yuting(College of Tourism, Huaqiao University, Quanzhou 362021, China)

机构地区：[1]华侨大学旅游学院,福建泉州362021

出　　处：《黎明职业大学学报》2016年第2期26-32,共7页Journal of LiMing Vocational University

基　　金：华侨大学研究生科研创新能力培育计划资助项目

摘　　要：为提高员工服务创新绩效,使企业更好应对激烈竞争和多变的市场环境,通过对厦门市、泉州市高星级酒店一线员工进行问卷调查,并运用SPSS 17.0软件对获得的数据进行描述性统计和分层回归分析,考察薪酬激励、内在动机对一线员工服务创新影响的主效应和交互效应。研究结果表明,薪酬激励、内在动机对促进一线员工服务创新都有着显著的正向影响,二者有着互补的交互效应。提出酒店管理者除了必要的薪酬激励措施,更应该加大对内在激励方式的探索,以更好地促进一线员工进行服务创新。In order to improve the employees, service innovation performance, enable hotels to cope better with the fierce competition and volatile market environment, the principal and interactive effects of compensation incentives and intrinsic motivation on the service innovation of frontline hotel employees were examined with the descriptive function and hierarchical regression analysis in SPSS 17. 0 to process the data collected from the deluxe and luxury hotels in Xiamen and Quanzhou. The results showed that the compensation incentive and the intrinsic motivation both have significant positive effects, which are also interactive complementarily,on promoting employees, service innovation. It was inferred that managers should pay more attention to arousing employees, intrinsic motivations besides using the compensation incentive.

关 键 词：薪酬激励 内在动机 服务创新 一线员工 高星级酒店 

分 类 号：F590[经济管理—旅游管理]