基于过程管理的职业院校教育教学服务质量持续优化探析——以柳州职业技术学院为例  

Analysis on Continuous Optimization of Quality of Education and Teaching Services in Vocational Colleges Based on Process Management——The Case of Liuzhou Vocational & Technical College

作　　者：覃日娜 Qin Rina(Liuzhou Vocational & Technical College (Liuzhou 545006))

机构地区：[1]柳州职业技术学院质量管理办公室

出　　处：《职业技术教育》2018年第35期39-43,共5页Vocational and Technical Education

基　　金：2016年度广西职业教育教学改革重大招标课题"职业院校管理激励机制研究"(GXZJ2016ZD13);主持人:林若森;2016年度广西职业教育教学改革重大招标课题"职业院校‘双师型’教师队伍建设研究"(GXZJ2016ZD24);主持人:李柳缤;2017年度广西职业教育教学改革研究项目"校企双主体育人机制下构建高职院校二级学院教学质量保障机制的研究与实践"(GXGZJG2017B191);主持人:张慧敏

摘　　要：结合当前职业院校存在的战略落地困难、教育教学服务工作职责不清、流程设计不规范、质量监控体系有待完善等问题,以柳州职业技术学院实践经验为例,重点阐述如何运用PDCA过程管理方法,开展工作流程编制、职责梳理、管理成熟度评估等卓越绩效管理活动,进而全面持续地提高职业院校教育教学服务质量,最终实现院校管理水平的提升和内部质量保障体系的建立。There were kinds of problems in the vocational colleges, such as difficulty to put strategic planning into practice, unclear responsibilities for education and teaching services, non-standardized process design, and quality monitoring system needing to be improved. The author took the practical experience of Liuzhou Vocational & Technical College as an example, focusing on explanation of how to use PDCA process management methods to carry out high-performance management activities, such as workforce process preparation, responsibilities combing, and management maturity assessment, etc., as well as comprehensively and continuously improve the quality of education and teaching services in higher vocational colleges, and finally achieve the improvement of the management level of the colleges and the establishment of an internal quality assurance system.

关 键 词：职业院校 过程管理 教育教学服务 质量保障体系 

分 类 号：G717[文化科学—职业技术教育学]