论高校后勤服务质量的全面管理  

Study of the total quality management of rear services of the institutions of higher education

作　　者：沙德银[1] 

机构地区：[1]上海水产大学,上海200090

出　　处：《高等农业教育》2002年第10期81-83,共3页Higher Agricultural Education

摘　　要：在高校后勤社会化改革不断推进的新形势下 ,为提高高校后勤服务实体的服务质量 ,本文从提供服务的人员、服务的提供过程及服务的构成要素三个方面论述了服务质量的全面管理。The socialization reform of rear services of the institutions of higher education is making progress,to improve the service quality of rear service entity, three facts - the persons who supplying the service, the service course and inscape were studied to research the rear service total quality management.

关 键 词：高校 后勤服务 质量管理 社会化改革 服务质量 

分 类 号：G647.4[文化科学—高等教育学]