受害者视角下职场不文明行为对组织公民行为影响的双路径机制  

The Impact of Workplace Experienced Incivility on Employee’s OCB from the Framework of Cognitive and Emotional Mechanism

作　　者：王晓辰[1,2] 夏冰楠 李清 郝洁[4] Wang Xiaochen;Xia Bingnan;Li Qing;Hao Jie(School of Business Administration,Zhejiang Gongshang University,Hangzhou,310018;Zheshang Research Institute,Zhejiang Gongshang University,Hangzhou,310018;Social of Marxism,Zhejiang University of Media and Communication.Hangzhou,310018;School of Accounting.Zhejiang Gongshang University,Hangzhou,310018)

机构地区：[1]浙江工商大学工商管理学院,杭州310018 [2]浙江工商大学浙商研究院,杭州310018 [3]浙江传媒学院马克思主义学院,杭州310018 [4]浙江工商大学会计学院,杭州310018

出　　处：《心理科学》2021年第4期918-925,共8页Journal of Psychological Science

基　　金：国家社会科学基金(19BGL113);浙江省自然科学基金(LY20G020005);教育部人文社会科学基金(18YJA630111和17YJC190012);浙江工商大学研究生科研创新基金(19020010046)的资助。

摘　　要：本文基于资源保存理论,探讨职场不文明行为对组织公民行为的影响机制及作用边界。通过问卷调查315份员工和领导的配对样本数据,结果表明:职场不文明行为负向预测组织公民行为,情绪耗竭、组织自尊中介了职场不文明行为与组织公民行为间的关系;心理韧性调节了情绪耗竭、组织自尊在二者间的中介作用。Workplace incivility refers to low-intensity deviant behaviors that violate the social norm of respect. Although workplace incivility is not associated with as much legal attention as other forms of antisocial work behavior, it is more prevalent in the workplace than other mistreatment constructs. Organizations sometimes dismiss these routine slights and indignities—which lack overt malice—as inconsequential. Whereas, research has shown that such behaviors can have serious effects on individuals.Incivility incidents differ with regard to their type(i.e., experienced, witnessed, or instigated). Though researchers realized the negative outcomes which were associated with the workplace experienced incivility, the processes through which workplace incivility affects its outcomes are generally understudied. And most of the present research focused on the theoretical description with few empirical research. In view of this, based on the theory of conservation of resource, we examined the internal mechanism between the workplace experienced incivility and organizational citizenship behavior, expanding the boundary condition as well.In this study, we explored the proposed theoretical framework by analyzing the data of 5 enterprises in Zhejiang province. To avoid the common method bias, we collected data from two sources. 315 employees and 63 leaders were valid finally. To examine the distinctiveness of the study variables, we first conducted a confirmatory factor analysis by using AMOS 21.0, then employed SPSS 24.0 to test our hypotheses.The results supported our hypotheses. It showed that:(1) Workplace experienced incivility exerted a negative impact on employee’s organizational citizenship behavior;(2) Such relationship was mediated by emotional exhaustion and organization-based self-esteem;(3)Employee’s psychological resilience moderated the mediation relationship, the indirect effect between workplace incivility and OCB was significant when psychological resilience was high and insignificant when psychologica

关 键 词：职场不文明行为 情绪耗竭 组织自尊 组织公民行为 心理韧性 

分 类 号：C913.2[经济管理] F272.92[社会学]