工作倦怠在酒店组织因素与员工抑郁间的中介作用  

Organizational Factors and Depression among Chinese Hotel Employees and the Mediating Effect of Job Burnout

作　　者：雷铭[1] 陈维 LEI Ming;CHEN Wei(School of Tourism Sciences,Beijing International Studies University,Beijing,100024,China)

机构地区：[1]北京第二外国语学院旅游科学学院,北京100024

出　　处：《中国社会医学杂志》2022年第1期64-67,共4页Chinese Journal of Social Medicine

基　　金：国家自然科学基金项目(31800923);北京市教育委员会社科计划重点项目(SZ201910031017),北京市教委青年拔尖人才计划(CIT&TCD201904068),北京旅游发展研究基地项目(LYFZ17B004)。

摘　　要：目的了解酒店业一线员工抑郁状况,以及工作倦怠在工作环境中积极的组织因素(员工感知到的组织支持感和个人-组织匹配)与员工抑郁水平间的中介作用。方法于2016年3—5月期间,采用方便抽样法,选取北京市主城区227名一线酒店从业人员为研究对象,采用《组织支持感量表》《个人-组织匹配量表》《工作倦怠量表》《流调中心抑郁量表》对其组织支持感、个人-组织匹配、工作倦怠和抑郁水平进行调查,利用相关分析、结构方程模型和非参数百分位Bootstrap法进行统计分析。结果酒店一线员工抑郁症状检出率为28.6%(65/227),员工组织支持感(34.85±7.51)和个人-组织匹配(14.09±2.67)与抑郁程度(32.78±7.36)呈负相关(r=-0.265,P<0.01;r=-0.250,P<0.01);工作倦怠(15.69±9.01)与员工抑郁程度呈正相关(r=0.457,P<0.01);非参数百分位Bootstrap法发现,工作倦怠在组织支持感和个人-组织匹配与员工抑郁之间起到中介作用。结论酒店服务业员工的组织支持感和个人-组织匹配可改善其抑郁程度,并通过工作倦怠对员工抑郁产生间接影响,未来可采取多种措施提高员工的组织支持感和个人-组织匹配,改善员工的工作倦怠和抑郁状况。Objective This study examines the relationships among two organizational factors,perceived occupational support,person-organization fit and depression,as well as the mediating effect of job burnout.Methods By using convenient sampling,227 frontline hotel employees in Beijing were selected as the research subjects.Participants completed the perceived occupational support questionnaire(POS),the person-organization fit questionnaire(P-O fit),Maslach Burnout Inventory-General Survey(MBI-GS),and the Center for Epidemiological Studies Depression Scale(CES-D).Correlation analysis,structural equation model and nonparametric bootstrap method were used to analyze the data.Results Perceived occupational support(34.85±7.51)and person-organization fit(14.09±2.67)were both negatively associated with depression symptom(32.78±7.36)(r=-0.265,P<0.05;r=-0.250,P<0.05);burnout(15.69±9.01)was positively correlated with depression(r=0.457,P<0.01).Nonparametric bootstrap method verified that burnout played mediating role among occupational support,person-organization fit and the occurrence of depressive symptom.Conclusion Organizational support and person-organization fit have important prediction effects on depression,and the job burnout has a mediating effect among occupational support,person-organization fit and depression.

关 键 词：抑郁 工作倦怠 组织支持感 个人-组织匹配 酒店 

分 类 号：R395.6[哲学宗教—心理学]