组织支持感与员工失败学习:基于复杂产品系统创新失败情境  

The relationship between perceived organizational support and learning from failure by employees:Based on the innovation failure of complex products and systems

作　　者：庞立君 任颋[1] 王向阳[2] PANG Lijun;REN Ting;WANG Xiangyang(HSBC Business School,Peking University,Shenzhen 518055,China;School of Management,Jilin University,Changchun 130022,China)

机构地区：[1]北京大学汇丰商学院,广东深圳518055 [2]吉林大学管理学院,吉林长春130022

出　　处：《管理工程学报》2022年第2期49-60,共12页Journal of Industrial Engineering and Engineering Management

基　　金：国家自然科学基金(青年)资助项目(71902045);广东省重点平台及科研资助项目(2017WQNCX172);教育部人文社会科学研究规划基金资助项目(18YJA630110)。

摘　　要：复杂产品系统创新意义重大却不易成功,对其失败学习开展研究极富价值,但在此情境下有关员工失败学习形成机制的研究尚处于起步阶段。本文整合组织支持理论与自我决定理论,构建组织支持感对员工失败学习影响机制模型并检验自我效能感、情感承诺与责任感的中介作用。基于对467份配对问卷的实证分析,结果表明:组织支持感与员工失败学习(双环学习与单环学习)正相关;与责任感相比,自我效能感和情感承诺在组织支持感与双环失败学习间具有较强的中介作用;与自我效能感、情感承诺相比,责任感在组织支持感与单环失败学习间具有较强的中介作用。研究结论拓展了组织支持理论与自我决定理论的应用范围,深化了失败学习领域的研究,并为企业转败为胜提供了实践指导。Complex Products and Systems(CoPS)are regarded as the central pillar of modern economy,the innovation of which always plays a certain role in the comprehensive national strength of an individual country and the international competitiveness of its industries.The complexity of CoPS makes them at a much higher risk of innovation failure as compared to ordinary products.Hence,it is of much practical significance to conduct study on the learning-from-failure mechanism.From the perspective of employees,it is difficult to learn from failure and failure makes them feel stressed both physically and mentally.Thus,it is imperative for organizations to support their employees in learning from failure.For this reason,there has now been plenty of attention brought to the concern about how to transform perceived organizational support into the practice of employees to learn from failures in the academic and practical circles.However,the existing study on the mechanism of transmission between the two remains in its infancy,let alone the in-depth exploration into this mechanism between different types of learning from failure in combination with their distinctive characteristics.In this paper,perceived organizational support theory and self-determination theory are integrated to construct an influencing mechanism model of perceived organizational support on the learning behavior of employees(double-loop learning and single-loop learning).Besides,a test is carried out on the mediating role of self-efficacy,affective commitment and the sense of obligation,based on which the significance of different mediating effects is compared.The data used in this study was collected from four high-tech enterprises with the experience of innovation failure in complex products and systems over the past two years.A total of 467 valid questionnaires were recovered by matching leaders with employees.Besides,SPSS21.0 was applied for basic descriptive statistical analysis and Mplus7.0 was adopted to construct structural equation model.The results of

关 键 词：组织支持感 自我效能感 情感承诺 责任感 员工失败学习 

分 类 号：F270[经济管理—企业管理]