集体主义文化促进公务员公共服务动机驱动岗位绩效研究——基于T市的探索  

“Magic Wand”,“Resurrection Stone” and “Invisibility Cloak”:The Roles of Collectivism in Promoting Working Performance Driven by Public Service Motivation

作　　者：韩清颖 孙涛[2,3] Han Qingying;Sun Tao(School of Social and Public Administration,East China University of Science and Technology,Shanghai 200030;School of Humanities and Social Sciences,Harbin Institute of Technology,Shenzhen 518118)

机构地区：[1]华东理工大学社会与公共管理学院,上海200030 [2]南开大学计算社会科学实验室 [3]哈尔滨工业大学(深圳)人文与社会科学学院,深圳518118

出　　处：《中国行政管理》2022年第3期98-106,共9页Chinese Public Administration

基　　金：中国机构编制管理研究会委托课题“数字政府相关的组织理论、职责体系与治理模式研究”(编号:CPR/18/105/21/004);教育部社科基金重大项目“基本公共服务均等化实施效度与实现程度研究”(编号:18JZD047)。

摘　　要：我国行政管理与公共服务中常见的“星期六义务劳动”、“五加二”、“白加黑”等公务员积极主动为人民群众服务的利他行动,无法简单地以“自利经济人”等西方管理理论来解释。要从深层次理解这种行动,就需要链接理性人和非理性人假设,引入集体主义这一中国管理文化因素,从动机的视角探索公务员岗位绩效的影响因素。本文通过对T市公务员的实证检验,发现集体主义文化在动机驱动绩效中发挥着“魔法杖”、“复活石”和“隐形衣”的作用。在未来的管理实践中,应致力于优化公务员发展的集体主义环境,增强公务员的内在动机。In Chinese unique collectivism background,the altruistic actions of civil servants,such as “Saturday voluntary work”,“five plus two” and “day and night”,which are common in China’s administration and public service,are proactive in serving the people.This cannot be explained simply by Western management theories such as “self-interested economic man”.To understand such actions at a deeper level,it is necessary to link rational and irrational human assumptions,introduce collectivism as a factor of Chinese management culture,and explore the factors influencing civil servants’ job performance from the perspective of motivation.Through empirical test of civil servants in T City,we find that collectivism plays the role of a“magic wand”,a“resurrection stone” and an“invisibility cloak”in motivation-driven performance.In future management practices,efforts should be made to optimize collectivist environment and enhance intrinsic motivation of civil servants.

关 键 词：公共服务动机 自利动机 岗位绩效 集体主义 管理文化 

分 类 号：D035[政治法律—政治学]