心理契约破裂对旅游企业员工知识隐藏的影响机制  

The Impact of Psychological Contract Breach on Knowledge Hiding:Empirical Evidence from Employees in Tourism Enterprises

作　　者：余传鹏[1] 邝颖琪 姜红梅[2] 叶宝升 陈琪[4] YU Chuanpeng;KUANG Yingqi;JIANG Hongmei;YE Baosheng;CHEN Qi(Department of Tourism Management,South China University of Technology,Guangzhou 510006,China;Shunde Polytechnic,Foshan 528333,China;School of Business Administration,South China University of Technology,Guangzhou 510641,China;School of Management,Shanghai University of International Business and Economics,Shanghai 201620,China)

机构地区：[1]华南理工大学旅游管理系,广东广州510006 [2]顺德职业技术学院,广东佛山528333 [3]华南理工大学工商管理学院,广东广州510641 [4]上海对外经贸大学工商管理学院,上海201620

出　　处：《旅游学刊》2022年第11期130-144,共15页Tourism Tribune

基　　金：国家社会科学基金重大项目“数据赋能激励制造业企业创新驱动发展及其对策研究”(18ZDA062)资助。

摘　　要：基于对旅游企业员工知识隐藏现状的分析,文章根据社会认知理论相关观点,引入道德推脱和中庸思维变量,构建心理契约破裂对旅游企业员工知识隐藏的影响机制模型。文章以就职于广东省旅游企业的531名员工为研究对象,对该模型进行实证检验。研究结论显示:心理契约破裂正向影响旅游企业员工知识隐藏;责任转移在心理契约破裂影响旅游企业员工知识隐藏的过程中起部分中介作用,道德辩护在心理契约破裂影响旅游企业员工知识隐藏过程中的中介作用不显著;中庸思维在心理契约破裂影响责任转移以及知识隐藏的过程中均起负向调节作用。研究结论对旅游企业如何减少员工知识隐藏具有一定启示意义。The services of tourism enterprises are characterized by intangibility and simultaneous production and consumption. The process of providing services by employees of tourism enterprises usually contains an artistic element. Employees who want to improve their service skills need to gain more tacit knowledge, such as service experience and on-the-spot reaction skills to unexpected events.Indeed, it is difficult to express tacit knowledge symbolically;Employees can only acquire it through imitation, observation, and interaction with others. The emergence of hidden knowledge will not only reduce knowledge accumulation and communication within tourism enterprises but also directly lead to the decline of tourism service quality, and even make enterprises lose their core competitiveness.Therefore, it remains worthwhile for scholars to explore why employees of tourism enterprises exhibit knowledge-hiding behaviors.However, studies exploring employees’ knowledge-hiding behaviors from the perspective of the employee-organization relationship are still relatively lacking. It makes sense for us to learn about knowledge hiding from this perspective. Based on social cognitive theory, this paper introduces moral disengagement and Zhongyong thinking variables to construct a model of the influence mechanism of psychological contract breach on employees’ knowledge hiding in tourism enterprises. The model was empirically tested with 531 employees working in tourism enterprises in Guangdong province.The findings show that(1) Psychological contract breach was significantly positively correlated with employees’ knowledge hiding in tourism enterprises.(2) The displacement of responsibility partially mediated the relationship between psychological contract breach and knowledge hiding of tourism employees;however, moral justification did not play a significant mediating role between psychological contract breach and knowledge hiding of tourism employees.(3) Zhongyong thinking played a negative moderating role in the process of psy

关 键 词：心理契约破裂 道德辩护 责任转移 中庸思维 知识隐藏 

分 类 号：F59[经济管理—旅游管理]