职场友谊有助于打破员工沉默吗?  

Can Workplace Friendship Help Break Employee Silence?

作　　者：刘昕[1] 朱冰妍 LIU Xin;ZHU Bingyan(Renmin University of China,Beijing 100872)

机构地区：[1]中国人民大学公共管理学院,北京100872

出　　处：《首都经济贸易大学学报》2023年第2期46-60,共15页Journal of Capital University of Economics and Business

基　　金：中国人民大学中央高校建设世界一流大学(学科)和特色发展引导专项资金项目“公务员工作满意度调查的国际经验与中国方案设计”(2021042)。

摘　　要：基于资源保存理论,探究职场友谊对不同类型员工沉默行为的影响,考察工作繁荣的中介作用和自我效能感的调节作用。对356名员工进行两阶段问卷调查,数据分析结果表明:职场友谊对员工的默许沉默、防御沉默和漠视沉默均有显著的负向影响,工作繁荣在其中发挥中介作用;自我效能感调节工作繁荣与防御沉默、漠视沉默之间的负向关系,以及工作繁荣在职场友谊与防御沉默、漠视沉默之间的中介效应,对于高自我效能感的员工,工作繁荣对防御沉默、漠视沉默的负向影响更强,职场友谊通过工作繁荣对防御沉默、漠视沉默的间接效应也更强。Employee silence is a common negative phenomenon in organizations.Therefore,how to break employee silence becomes an important issue for both scholars and management practitioners.In the relationship-oriented society,especially in China,workplace interpersonal relationship is considered to be a key variable in preventing employees from silence.This paper aims to examine the relationship between the workplace friendship and different types of employee silence.Based on the conservation of resource theory,this paper proposes thriving at work as a mediator in order to clarify the mechanism underlying workplace friendship on employee silence.Furthermore,it proposes self-efficacy as a moderator to explore the boundary condition under which workplace friendship influences employee silence through the mediation of thriving at work.A two-stage questionnaire survey was conducted on 356 employees of government,institutions,and enterprises.In the first stage,employees were asked to provide information about their workplace friendship,self-efficacy and control variables.In the second stage(one month later),researchers collected data about thriving at work and employee silence,and then matched the data from both stages.This paper used well-established scales with good reliability and validity in previous studies.The researchers employed the standard translation and back-translation procedures to convert the English items into Chinese,ensuring that all items were easy to read,understand,and answer.The results showed that:(1)workplace friendship had a significant negative impact on all three types of employee silence(i.e.,acquiescent silence,defensive silence,and disregardful silence);(2)thriving at work mediated the relationship between workplace friendship and all three types of employee silence;(3)self-efficacy moderated the negative relationship between thriving at work and two types of employee silence(i.e.,defensive silence and disregardful silence),and the relationship was much stronger for high self-efficacy employees th

关 键 词：职场友谊 员工沉默行为 工作繁荣 自我效能感 资源保存理论 

分 类 号：F272.92[经济管理—企业管理]