团队从失败中学习的激活机制:团队过程视角下领导印象管理策略的作用及其多重边界条件  

The Activation Mechanism of Team Learning from Failure:The Role of Leadership Impression Management Strategy and Its Multiple Boundary Conditions from the Perspective of Team Process

作　　者：徐燕 高中华 刘琪 丁佳琦 Xu Yan;Gao Zhonghua;Liu Qi;Ding Jiaqi(College of Business Administration,Capital University of Economics and Business,Beijing 100070,China;Institute of Industrial Economics of CASS,Beijing 100006,China;CHN Energy,Beijing 102211,China)

机构地区：[1]首都经济贸易大学工商管理学院,北京100070 [2]中国社会科学院工业经济研究所,北京100006 [3]国家能源集团党校,北京102211

出　　处：《技术经济》2023年第10期142-153,共12页Journal of Technology Economics

基　　金：国家自然科学基金面上项目“智能制造情境中的师徒关系:理论构建及其对多层团队创新的影响机制”(72272148);北京社科基金青年学术带头人项目“工匠精神导向人力资源管理实践与员工创新行为:基于工作激情视角的研究”(21DTR053);教育部人文社科规划项目“高质量发展背景下工匠精神导向人力资源管理实践及其多层次影响机制研究”(21YJA630018);国家自然科学基金重点项目“组织平台化转型适应理论构建及其管理策略研究”(72132009)。

摘　　要：团队从失败中学习是企业员工反思的关键要素,也是提升团队绩效的重要途径。领导在促进团队从失败中学习的过程中发挥着重要作用,然而现有文献鲜少关注促使领导者采取不同行为的深层原因。本文基于内隐领导理论探究领导印象管理与团队从失败中学习之间的关系,考察团队绩效和团队效能的双调节作用,构建被中介的调节效应模型。通过对某保险服务业集团的134个电话销售团队的1423名在职员工进行两阶段问卷调查,结果表明:领导印象管理正向影响团队从失败中学习;团队绩效和团队效能在领导印象管理与团队从失败中学习之间的关系中分别起到了负向调节作用;团队效能中介了团队绩效对领导印象管理与团队从失败中学习间关系的调节作用,表现出被中介的调节效应。本文一定程度上丰富了领导印象管理和团队从失败中学习的边界条件,为解释领导印象管理的效果提供了一个新的理论框架。Team learning from failure is a key element of enterprise innovation and an important way to improve team performance.Leadership plays an important role in promoting team learning from failure.However,few existing literatures focus on the deep reasons that urge leaders to adopt different behaviors to promote team learning from failure.Based on Implicit leadership theory,the relationship between leadership impression management and team learning from failure was explored,the dual moderating efcts of team performance and team effectiveness was examined,and a mediated moderating effect model was constructed.A two-stage questionnaire survey was conducted among 1423 employees of 134 telemarketing teams in an insurance service industry group.The results show that leadership impression management positively influenced team learning from failure.Team performance and team effectiveness negatively moderated the relationship between leader impression management and team learning from failure,respectively.Team effectiveness mediates the moderating effect of team performance on the relationship between leader impression management and team learning from failure,showing the mediated moderating effect.To some extent,it enriches the boundary conditions of leadership impression management and team learning from failure,and provides a new theoretical framework for explaining the effects of leadership impression management.

关 键 词：领导印象管理 团队从失败中学习 团队绩效 团队效能 团队过程理论 

分 类 号：F272.91[经济管理—企业管理]