面向内部客户需求的人力资源管理成熟度模型  

Human Resource Management Maturity Model for Internal Customer Needs

作　　者：王凌峰[1] WANG Ling-feng(School of Business,Guilin University of Electronic Science and Technology,Guilin Guangxi 541004,China)

机构地区：[1]桂林电子科技大学商学院,广西桂林541004

出　　处：《晋中学院学报》2024年第1期57-64,共8页Journal of Jinzhong University

摘　　要：人力资源管理成熟度是评价公司人力资源管理水平的重要工具。目前国内外人力资源管理成熟度模型普遍存在两点不足:缺乏内部客户思维、指标过多导致操作繁琐。本研究以公司高层管理者工作的典型需求为依据,精简评价指标,设计了新的人力资源管理成熟度模型,可以较好改善上述不足,并且具有较好的实践价值。Human resource management maturity is an important tool to evaluate the level of human resource management in a company.At present,there are two shortcomings in the maturity model of human resource management at home and abroad:lack of internal customer thinking and too many indicators leading to cumbersome operation.This research is based on the typical needs of senior managers,simplifies the evaluation indicators,and designs a new maturity model of human resource management,which can better improve the above deficiencies and has good practical value.

关 键 词：战略人力资源管理 内部客户 典型需求 人力资源管理成熟度 

分 类 号：F272.92[经济管理—企业管理]