基于G1-CRITIC法组合赋权模型的飞行签派员胜任力评估  

The evaluation of flight dispatcher’s job qualification based on the G1⁃CRITIC combination weighting model

作　　者：张序[1] 彭璐易 刘雪涛[1] 张鹏[1] 吴顺鑫 唐量浩 ZHANG Xu;PENG Luyi;LIU Xuetao;ZHANG Peng;WU Shunxin;TANG Lianghao(Operation Control Center,Southwest Sub-control Center,Air China Limited,Chengdu 610225,China;R&D Center,The 2nd Research Institute of CAAC,Chengdu 610000,China)

机构地区：[1]中国国际航空股份有限公司西南运行分控中心,成都610225 [2]中国民用航空局第二研究所科研中心,成都610000

出　　处：《沈阳航空航天大学学报》2023年第6期76-84,共9页Journal of Shenyang Aerospace University

基　　金：科技部国家重点研发项目(项目编号:2021YFB1600505);国航西南分公司创新项目(项目编号:[2022]239-5)。

摘　　要：为完善飞行签派员胜任力的评价体系,提高飞行签派员队伍的整体素质,采用G1法与客观权重赋权法(crierial importance though intercrieria correlation,CRITIC)组合赋权的评价模型,并结合签派工作特性构建一个涵盖4个一级评估指标和21个二级评估指标的体系。根据评价指标特点不同,使用主客观结合的赋权方法确定各指标权重,最终形成飞行签派员能力评估模型公式。结合航空公司运行实际,划分飞行签派员胜任力评价标准,提出航空公司飞行签派员评估与管理培训工作的建议。为有针对性地改进飞行签派员胜任力提供理论参考依据,有助于提高航空公司运行管理水平和安全保障能力,研究成果在与飞行运行相关人员的胜任力评价模型构建方面具有借鉴意义。To optimize the valuing system of flight dispatcher’s job qualification and increase the dispatcher group’s entire quality,the G1 and CRITIC combination weighting method-based valuing model was adapted and dispatcher’s job characteristics was integrated into this system which covered four first-level indicators and twenty-one second-level indicators.Subjective and objective combination weighting methods was used to confirm weight according to different valuing indicators,finally,a formula of flight dispatcher’s competence valuing model was built.The standard for valuing dispatcher’s qualification was classified and suggestions for evaluating and training dispatcher were put forward.This article provides theoretical references for improving dispatcher’s qualification and enhancing the operating management quality and the safety ensuring capacity of airlines.

关 键 词：飞行签派员 胜任力 组合赋权 评估模型 改进策略 

分 类 号：F562.0[经济管理—产业经济]