信息过载对员工工作倦怠的影响研究——领导-成员交换的调节效应  

The Effect of Information Overload on Burnout: The Moderating Effect of LMX

作　　者：石文雪 孙明贵[1] SHI Wenxue;SUN Minggui(Glorious Sun School of Business ang Management,Donghua University,Shanghai 200051,China)

机构地区：[1]东华大学旭日工商管理学院,上海200051

出　　处：《科技和产业》2024年第2期50-57,共8页Science Technology and Industry

摘　　要：以320名员工为研究对象,探究信息过载对工作倦怠的影响,引入工作焦虑来揭开二者之间的黑箱,并探讨领导-成员交换的调节机制。结果表明,信息过载与工作倦怠三维度(情绪耗竭、去个性化、个人成就感降低)均存在显著正相关关系;工作焦虑在信息过载对工作倦怠三维度的影响中均发挥中介作用;领导-成员交换不仅负向调节信息过载通过工作焦虑影响工作倦怠的间接作用,也负向调节信息过载对去个性化维度的直接影响。Through a questionnaire survey of 320 employees from different industries,the effect of information overload on employee burnout,the mediating role of job anxiety,and the moderating mechanism of leader-member exchange(LMX)was explored.The findings show that information overload has a significant positive relationship with the three dimensions of burnout(emotional exhaustion,depersonalization of dehumanization,and personal achievement),job anxiety plays a mediating role in the effects of information overload on the three dimensions of burnout,and the leader-member exchange not only negatively moderates the indirect effects of information overload on burnout through job anxiety,but also negatively moderates the direct effects of information overload on the depersonalization of dehumanization.

关 键 词：信息过载 工作倦怠 领导-成员交换 工作焦虑 

分 类 号：C936[经济管理—管理学]