发展性反馈对建言行为的影响:认知情感系统视角  

How Developmental Feedback Affects Employee Voice Behavior:A Cognitive Affective Integration Perspective

作　　者：孟奕爽[1] 余妍希 张文珠 刘永华 MENG Yishuang;YU Yanxi;ZHANG Wenzhu;LIU Yonghua(School of Tourism,Hunan Normal University,Changsha 410006,China;School of Public Administration,South China Normal University,Guangzhou 510006,China;School of Management,Zhejiang University of Technology,Hangzhou 310023,China)

机构地区：[1]湖南师范大学旅游学院,湖南长沙410006 [2]华南师范大学公共管理学院,广东广州510006 [3]浙江工业大学管理学院,浙江杭州310023

出　　处：《科学与管理》2024年第1期67-74,共8页Science and Management

基　　金：湖南省社科基金课题(22YBA069)。

摘　　要：激励员工建言是管理实践的核心要点,建言行为可能是员工认知与情感共同作用的结果。基于认知-情感个性系统理论,采用问卷调查法收集来自华南地区多家企业共303位员工的数据进行分析,研究结果表明:(1)上级发展性反馈和同事发展性反馈显著正向影响员工建言行为;(2)心理安全感和情感承诺在上级和同事的发展性反馈与员工建言行为的关系中起着中介作用;(3)员工神经质水平分别调节了同事发展性反馈与员工心理安全感和情感承诺的关系;(4)员工神经质水平分别调节了心理安全感和情感承诺在同事发展性反馈与员工建言行为关系的中介作用。本研究不仅从认知情感双视角为员工建言研究提供了新思路,也丰富了组织发展性反馈的本土化研究,并为企业打造良好建言氛围提供了针对性建议。Encouraging employees to provide voices is a key aspect of management practices.Voice behavior may be the result of the combined influence of employee cognition and affection.This study,based on the Cognitive-Affective Personality System theory,used a questionnaire to collect data from 303 employees in multiple companies in the South China for analysis.The findings are as follows:(1)Supervisor developmental feedback and colleague developmental feedback significantly and positively influence employee voice.(2)Psychological safety and affective commitment mediate the relationship between developmental feedback and employee voice.(3)Employee neuroticism moderates the relationship between colleague developmental feedback and psychological safety and affective commitment.(4)Employee neuroticism moderates the mediating role of psychological safety and affective commitment in the relationship between colleague developmental feedback and employee voice.This study not only provides a new perspective on employee voice research from the cognitive and affective dual perspectives but also enriches the localized research on organizational developmental feedback,providing targeted recommendations for creating a conducive environment for voice within companies.

关 键 词：发展性反馈 心理安全感 情感承诺 神经质 建言行为 

分 类 号：F272.92[经济管理—企业管理]