医疗服务志愿者胜任力自评现状与提升策略  

Current situation and promotion strategy of self-evaluation of competency among medical service volunteers

作　　者：胡小靖[1] HU Xiaojing(Department of Human Resources,Peking University First Hospital,Beijing 100034,China)

机构地区：[1]北京大学第一医院人力资源处,北京100034

出　　处：《中国医学伦理学》2024年第5期617-623,共7页Chinese Medical Ethics

基　　金：北京大学第一医院2020年度科研种子基金“探究5P志愿者服务管理体系对提高医患沟通效能及患者满意度的机制”(2020SF066)。

摘　　要：目的了解医疗服务志愿者自身胜任力自评现状,针对存在问题提出应对策略。方法自行设计问卷,通过在线方式对志愿者群体进行调查。以全部志愿者总平均分为标准,将其分为高自我评价组与低自我评价组,比较两组胜任力自评的差异,并比较志愿者的不同特征对胜任力自评的影响。结果获有效问卷58份。全部志愿者总平均分(93.07±8.22)分,其中22人得分低于平均分,纳入低自我评价组,其余36人为高自我评价组。两组间在对其胜任力的总体评价和对专业能力、沟通能力、服务意识和执行力四个分项的自我评价得分上均存在显著差异。同时,性别、年龄、学历、职业、每年从事志愿服务时长以及从事志愿服务年限不同的志愿者间,对其胜任力整体评价或部分分项评价存在显著差异。结论建议从技能培训、实战演练、同侪互助和考核评估四方面入手,提升志愿者胜任力。通过完善激励机制,促进现有志愿者持续从事志愿服务,对于高学历、年轻志愿者,着重加强其执行力。Objective:To understand the current situation of self-evaluation of the competence among medical service volunteers,and propose corresponding strategies for existing problems.Methods:A self-designed questionnaire was used to investigate the volunteer group by online.Using the total average score of all volunteers as the standard,they were divided into a high self-evaluation group and a low self-evaluation group.The difference in self-evaluation of competency between the two groups,as well as the impact of different characteristics of volunteers on self-evaluation of competency,were compared.Results:Fifty-eight valid questionnaires were obtained.The total average score of all volunteers was(93.07±8.22),of which 22 scored lower than the average and were included in the low self-evaluation group,and the other 36 were in the high self-evaluation group.There were significant differences between the two groups in the overall evaluation of their competence and the self-evaluation scores of the four sub-items of professional ability,communication ability,service awareness,and execution ability.At the same time,there were significant differences in the overall evaluation or partial sub-evaluation of their competence among volunteers with different genders,ages,educations,occupations,annual duration of volunteer service,and years of volunteer service.Conclusion:It is suggested to improve the competency of volunteers from four aspects,including skill training,practical exercises,peer assistance,and assessment and evaluation.By improving the incentive mechanism,existing volunteers will be promoted to continue to engage in volunteer service.For highly educated and young volunteers,their execution capabilities should be focused on strengthening.

关 键 词：医疗服务 志愿者 胜任力 自我评价 

分 类 号：R192[医药卫生—卫生事业管理]