领导差错承认对员工认知评价的双刃剑效应:基于社会信息加工理论  

The Double-edged Effect of Leader Error Reporting on Employee Cognitive Evaluation:Based on Social Information Processing Theory

作　　者：沈天辰 陈洪安[1] Tianchen SHEN;Hongan CHEN(School of Business,East China University of Science and Technology,Shanghai 200237)

机构地区：[1]华东理工大学商学院,上海200237

出　　处：《中国人力资源开发》2024年第9期105-123,共19页Human Resources Development of China

摘　　要：在组织中差错是不可避免的存在。在实现差错管理中,差错诊断具有基础地位。目前对差错诊断的研究主要分为外部监督和个体主动汇报两种方式,而个体差错汇报的研究主要集中在员工为主体的差错汇报。本研究以领导差错承认为切入点,结合社会信息加工理论,探究了领导差错承认对员工认知评价的影响。基于447份问卷分析发现,领导差错承认与员工对领导能力的评价存在负向影响,与员工对领导正直性的评价存在正向影响;员工对领导能力和正直性的评价在领导差错承认与员工对领导的信任之间起中介作用。领导成员交换关系调节领导差错承认与员工对领导能力评价的关系,使得上述关系在高质量领导成员交换关系下被削弱。此外,领导成员交换关系调节领导差错承认与员工对领导正直性评价的正向关系,使得上述关系在高质量领导成员交换关系下被加强。研究探讨了组织中领导差错承认的“双刃剑”作用。Error is inevitable in organizations.Error diagnosis plays a fundamental role in the realization of error management.At present,the research on error diagnosis is mainly divided into two ways:external supervision and individual active reporting.The latter mainly focuses on the error reporting with employees as the subject.This study takes leader error reporting as the starting point,combined with social information processing theory,to explore the impact of leader error reporting on employee cognitive evaluation.Based on the analysis of 447questionnaires,it is found that leader error reporting has a negative impact on the employee evaluation of leadership ability and a positive impact on the employee evaluation of leadership integrity.Employee evaluation of leadership ability and integrity mediates the relationship between leader error reporting and employee trust in leaders.The leader-member exchange moderates the relationship between the leader error reporting and employee evaluation of leadership ability,such that the above relationship is weakened under the high leader-member exchange.In addition,the leader-member exchange moderates the positive relationship between the leader error reporting and employee evaluation of leadership integrity,such that the above relationship is strengthened under the high leader-member exchange.This paper discusses the double-edged effect of leader error reporting in the organization.

关 键 词：领导差错承认 员工认知评价 员工信任 领导成员交换 社会信息加工理论 

分 类 号：F272.92[经济管理—企业管理]