员工跨界何以影响上司支持:上司信任与向上建议寻求的作用  

When and how employee boundary spanning behavior influences supervisor support:The roles of supervisor trust and upward advice seeking

作　　者：赵富强[1] 祝含秋 陈耘[1] 陈祝慧 ZHAO Fuqiang;ZHU Hanqiu;CHEN Yun;CHEN Zhuhui(School of Management,Wuhan University of Technology,Wuhan 430070,China)

机构地区：[1]武汉理工大学管理学院,武汉430070

出　　处：《心理学报》2024年第10期1431-1447,共17页Acta Psychologica Sinica

基　　金：国家社会科学基金(23FGLB069,21FGLB027,20FGLB047)资助。

摘　　要：在鼓励合作创新的背景下,员工跨界已然成为组织创新的源泉。尽管既有研究基于行为者视角检验了员工跨界对自身的影响,但其对上司影响如何鲜有研究关注。为此,本研究基于积极人际互动视角,采用情景实验(研究1)与多时点上下级匹配问卷调查(研究2),探讨员工跨界何时以及如何影响上司支持。研究1(N=220)结果表明,员工向上建议寻求水平越高,上司会对跨界员工产生更高程度的认知信任和情感信任,从而给予员工更高水平的人际支持。研究2(N=406)再次表明员工向上建议寻求正向调节员工跨界对上司情感信任的直接作用及其通过情感信任对上司支持的间接作用,但不支持向上建议寻求对上司认知信任路径的调节作用。以上研究结果有助于全面揭示员工跨界对上司支持的影响效应,从而为组织管理员工跨界与维持和谐上下级关系提供理论依据和决策借鉴。Boundary spanning is a form of behavior taken by actors to establish contact with external stakeholders and continuously interact with them to achieve goals and enhance group effectiveness.As the subject of organizational cross-border cooperation,employees are the promoters of the acquisition,integration,and creation of heterogeneous knowledge,and thus employee boundary spanning behavior has received extensive attention from both the theoretical and practical communities.Studies on the effects of employee boundary spanning mainly focus on how boundary spanning behavior influences employee performance,creativity,and role perceptions from an actor-centered perspective.However,employees are not isolated individuals,and their boundary spanning behaviors are closely related to the interests of other individuals in the team or organization,and both these perspectives have ignored the potential interpersonal effects of employee boundary spanning on other stakeholders.Supervisors,who are responsible for assigning critical tasks and making important personnel decisions,are the most important stakeholders of employees in the organization.As such,how do supervisors respond to employees who engage in boundary spanning behaviors is important.Only a few scholars have found that supervisors may perceive employee boundary spanning as a threat to their status and power,resulting in interpersonal undermining towards employees.In the meantime,supervisors may also recognize the effort and competence of boundary spanning employees and reciprocate with positive interpersonal responses.Some studies have found that under certain circumstances,supervisors give higher career evaluations or job rewards to employees for behaviors that are beneficial to the organization but challenge authority(e.g.,taking charge or voice),which provides indirect empirical evidence for the above positive views.The question of when and how boundary spanning employees will win supervisor support remains unanswered.To address this issue,drawing on relevant conce

关 键 词：员工跨界 上司支持 认知信任 情感信任 向上建议寻求 

分 类 号：B849[哲学宗教—应用心理学] C93[哲学宗教—心理学]