人工智能会引发员工的知识隐藏行为吗?——基于相对剥夺感的理论视角  

Will AI Trigger Employee Knowledge-hiding Behavior?From the Perspective of Relative Deprivation

作　　者：何勤[1] 刘明泽 李鑫悦 He Qin;Liu Mingze;Li Xinyue(School of Labor Economics,Capital University of Economics and Business,Beijing 100070,China;School of Management,Beijing Union University,Beijing 100101,China)

机构地区：[1]首都经济贸易大学劳动经济学院,北京100070 [2]北京联合大学管理学院,北京100101

出　　处：《外国经济与管理》2024年第10期55-70,共16页Foreign Economics & Management

基　　金：国家社会科学基金重点项目(19AGL025)。

摘　　要：员工知识隐藏行为抑制了知识在组织中的传播和创造,削弱了组织的发展动力。本研究基于200份多时点企业员工的调查问卷,对人工智能技术的应用是否会引发员工知识隐藏行为以及作用机制进行探讨。结果表明:人工智能应用对员工的相对剥夺感和知识隐藏行为具有显著的正向作用,即人工智能应用会导致员工感觉到被剥夺,引发其知识隐藏行为。进一步分析发现,相对剥夺感在人工智能应用与员工知识隐藏行为间起到部分中介作用;在人工智能影响员工知识隐藏行为的过程中,人机关系发挥正向调节作用;伦理型领导负向调节相对剥夺感在人工智能应用与部分员工知识隐藏行为间关系中的中介效应,即存在被调节的中介效应。上述发现丰富了人工智能背景下企业进行知识管理的相关研究,对员工知识隐藏行为决策与管理具有一定的指导意义。Employee knowledge-hiding behavior suppresses the dissemination and creation of knowledge within the organization,weakening the development momentum of the organization.Based on 200 survey questionnaires of employees at multiple time points,this paper explores whether the application of artificial intelligence(AI)technology will trigger employee knowledge-hiding behavior and its mechanism of action.The results indicate that AI applications have a significant positive effect on employees’relative deprivation and knowledge-hiding behavior.That is,AI applications will cause employees to feel deprived and trigger their knowledge-hiding behavior.Further analysis reveals that relative deprivation plays a partial mediating role between AI applications and employee knowledge hiding behavior;in the process of AI affecting employee knowledge-hiding behavior,human-machine relationship plays a positive regulatory role;ethical leadership negatively regulates the mediating effect of relative deprivation on the relationship between AI applications and knowledge-hiding behavior of some employees.The above findings enrich the research on knowledge management in enterprises under the background of AI,and have certain guiding significance for the decision-making and management of employee knowledge-hiding behavior.

关 键 词：人工智能应用 知识隐藏行为 相对剥夺感 人机关系 伦理型领导 

分 类 号：F270[经济管理—企业管理]