基于LibQUAL+TM的应用型本科高校图书馆服务质量评价量表  

A Study on the Service Quality Assessment Scale of the Application-Oriented University Library Based on LibQUAL+TM

作　　者：施航海[1] 陈添源 李晓青[3] SHI Hanghai;CHEN Tianyuan;LI Xiaoqing(Library,Xiamen University of Technology,Xiamen,Fujian 361024;Library,Minnan Normal University,Zhangzhou,Fujian 363000;School of Economics and Management,Xiamen University of Technology,Xiamen,Fujian 361024)

机构地区：[1]厦门理工学院图书馆,福建厦门361024 [2]闽南师范大学图书馆,福建漳州363000 [3]厦门理工学院经济与管理学院,福建厦门361024

出　　处：《武夷学院学报》2025年第1期103-109,共7页Journal of Wuyi University

基　　金：教育部人文社会科学基金项目(20YJC870002);福建省高校数字图书馆(FULink)科技文献开发与应用专项项目(FJTGW202236)。

摘　　要：在LibQUAL+TM评价体系基础上,结合文献研究和专家读者访谈设计了应用型本科高校图书馆服务质量评价指标调查问卷,以应用型本科高校图书馆读者为样本,主要采用验证性因素分析和探索性因素分析方法,最终确定了包括5个维度和26个测量指标的应用型本科高校图书馆服务质量评价量表。实证研究验证了该量表具有优良的信度与效度,适合应用型本科高校图书馆作为其服务质量的评价工具,为提升图书馆服务质量提供科学依据。Based on LibQUAL+TM assessment system,the questionnaire with assessment indexes of service quality of application-oriented university library is designed after literature research and interviews with the experts/readers.The study takes the readers in application-oriented university libraries as survey samples.Through exploratory factor analysis(EFA)and confirmatory factor analysis(CFA)of the data collected from two questionnaire surveys,the scale to assess the service quality of application-oriented university library,which includes 5 dimensions and 26 indicators,has finally been established.The empirical study shows that the scale has good reliability and validity,and it is suitable for the evaluation of the service quality of application-oriented university libraries,which provides scientific basis for improving the quality of library service.

关 键 词：图书馆服务质量 LIBQUAL+TM 评价量表 探索性因素分析 验证性因素分析 

分 类 号：G252[文化科学—图书馆学]