基于自发与应答视角的助人行为延续机制研究  

Research on the Continuation Mechanism of Helping Behavior from the Perspective of Proactive and Reactive Classification

作　　者：李佳敏 张兰霞[1] 毛孟雨 朱昭璐 Jiamin LI;Lanxia ZHANG;Mengyu MAO;Zhaolu ZHU(School of Business Administration,Northeastern University,Shenyang 110167)

机构地区：[1]东北大学工商管理学院,沈阳110167

出　　处：《中国人力资源开发》2025年第4期54-68,共15页Human Resources Development of China

基　　金：国家社会科学基金项目(23BGL239)。

摘　　要：近年已有大量学者揭示了助人行为的前因和后果,但忽略了助人行为的延续机制。本研究依据资源保存理论,探究了两类助人行为,即自发式助人行为和应答式助人行为的延续机制,并提出应答式助人行为不仅可以通过自我效能感和工作-家庭增益促进后续的应答式助人行为,还可以通过情绪耗竭和工作-家庭冲突抑制后续的应答式助人行为。同时,自发式助人行为可以通过自我效能感和工作-家庭增益促进后续的自发式助人行为。通过对3轮问卷调查得到的302份有效问卷进行结构方程模型分析发现,上述3条链式中介假设均获得支持。这在一定程度上解释了以往助人行为效应研究结论不一致的原因,既细化了助人行为的研究体系,也为组织促进员工持续助人行为提供了有益指导。In recent years,a large number of scholars have revealed the causes and consequences of helping behavior,but have neglected the continuous mechanism of helping behavior.According to conservation of resources theory,this study explored the continuous mechanism of two types of helping behaviors,namely proactive helping behavior and reactive helping behavior.It proposed that reactive helping behavior can not only promote subsequent reactive helping behavior through self-efficacy and work-family enrichment but also inhibit subsequent reactive helping behavior through emotional exhaustion and work-family conflict.Meanwhile,proactive helping behavior can promote subsequent proactive helping behavior through self-efficacy and work-family enrichment.Based on structural equation modeling analysis of data collected from three rounds of surveys with 302 valid responses,the three-chain mediation hypotheses proposed in this study were all supported.This finding helps to explain the inconsistencies in previous research conclusions on the effects of helping behavior.It also refines the research framework of helping behavior and provides useful guidance for organizations to promote sustained helping behavior among employees.

关 键 词：自发式助人行为 应答式助人行为 情绪耗竭 自我效能感 工作-家庭冲突 工作-家庭增益 

分 类 号：F272.92[经济管理—企业管理]