现代饭店业员工满意度动态管理探析  

All-Process Management of Employee Satisfaction in Hotel Industry

作　　者：罗晓彬[1] 王汝辉[1] 赵潇潇[1] 

机构地区：[1]四川师范大学旅游学院,成都610066

出　　处：《绵阳师范学院学报》2005年第6期22-26,共5页Journal of Mianyang Teachers＇ College

摘　　要：目前,饭店业员工较高的流动比例已成为制约饭店业发展的制肘。员工的满意度是饭店稳定发展的基础,同时也是饭店人力资源管理的中心。本文在吸收已有研究成果的基础上,以管理学中的全过程管理理念为指导,从员工满意度的概念、内涵等方面着手,对员工的全过程实行动态追踪管理,以提升员工的满意度。Today, high staff turnover has retarded the development of hotel industry. Employee satisfaction, being the focus of human resource management, provides the foundation for stable development of hotel. Based on past studies, this thesis takes the advantage of dynamic tracking management in staff＇ s all working process with the guidance of an all-process management concept to improve employee satisfaction from its conception, connotation and impact factors.

关 键 词：饭店业 员工满意度 全过程管理 动态化 

分 类 号：F272.93[经济管理—企业管理]