饭店知识型员工离职意图的成因分析——基于员工心理契约视角的实证研究  

An Analysis of the Cause of Knowledge Staff's Turnover Intention in Hotels——An Empirical Study Based on the Perspective of Staff's Psychological Contract

作　　者：王玉梅[1] 丛庆[2] 

机构地区：[1]西南交通大学经济管理学院,四川成都610031 [2]成都大学管理学院,四川成都610106

出　　处：《旅游学刊》2007年第11期41-46,共6页Tourism Tribune

摘　　要：本文构建了一个包含组织承诺、工作满意作为中间变量的模型,较系统地探索了饭店知识型员工的心理契约是如何通过这些中间变量影响其离职意图的。本文以四川省星级饭店的管理层员工为样本进行结构方程模型分析,结果显示:饭店知识型员工心理契约中对饭店责任的认知不仅直接影响其离职意图,而且还通过组织承诺以及工作满意与组织承诺变量之间的关系间接影响其离职意图的产生。本研究揭示了饭店管理层员工的心理契约对于解释其离职意图所具有的重要价值。The research, from the perspective of staff＇ s psychological contract, constructs theoretical models of knowledge staff＇s turnover intention based on organization commitment and job satisfaction. The result shows that knowledge staff＇s perception of obligation to the hotel not only has direct influence on their turnover intention, but also indirectly affects their turnover intention through organization commitment and the relationship between job satisfaction and organization commitment. The paper discloses that psychological contract on the part of administrative staff in a hotel is of important value to their turnover intention.

关 键 词：饭店 知识型员工 心理契约 员工离职意图 工作满意 组织承诺 

分 类 号：F719[经济管理—产业经济]