组织公民行为真的对组织有利吗——中国情境下的强制性公民行为研究  

Does Organization Citizenship Behavior Really Benefit to Organization:Study on the Compulsory Citizenship Behavior in China

作　　者：彭正龙[1] 赵红丹[1] 

机构地区：[1]同济大学经济与管理学院

出　　处：《南开管理评论》2011年第1期17-27,共11页Nankai Business Review

基　　金：国家社会科学基金项目(10BGL033);教育部博士点专项科研基金项目(20100072110010)资助

摘　　要：强制性公民行为的存在及其危害已引起西方学界的高度重视,但在国内的学术期刊上还未出现相关的研究。为了探讨中国组织情境下的强制性公民行为,本文通过问卷调查和分析本土企业管理者及其直接下属的配对样本,试图揭示强制性公民行为在中国组织中的存在性、危害性及其危害路径。结果表明:(1)西方学界开发的强制性公民行为测量工具不仅适合于中国组织情境,而且表现得更为明显;(2)中国情境下,强制性公民行为与员工周边绩效和组织承诺显著负相关,但对任务绩效和角色内行为无显著影响;(3)心理契约违背在强制性公民行为与员工周边绩效的关系间发挥部分中介作用的作用;(4)中国人传统性显著调节强制性公民行为与员工周边绩效之间的关系。这些研究成果不仅为强制性公民行为理论提供了强有力的支持,还为后续研究提供了良好的研究视角和基础,对企业管理实践也具有重要的参考价值。The existence and harmfulness of compulsory citizen-ship behavior has caused the close attention of western scholars,but it has not yet appeared relevant research in China.Based on the preliminary conclusions derived from the research of the theory of organizational citizenship behavior and compulsory citizenship behavior,this article proposes a theoretical model of compulsory citizenship behavior,psychological contract viola-tion,Chinese traditionality,job attitude and behavior perfor-mance,and try to get a better understanding about the existence,harmfulness and effect path of compulsory citizenship behavior in the context of China.The theoretical model was tested by the answers to the questionnaires of 450 dyad samples of the lead-ers and their subordinates.The results of the analysis show：（1） compulsory citizenship behavior measurement tools of western countries not only suitable for the situation in China,but has more obvious performance;（2） compulsory citizenship behavior has negative impact on contextual performance and organiza-tional commitment,but it has no significant relationship with task performance and in-role behavior;（3） psychological con-tract violation has a partial mediation role between compulsory citizenship behavior and employees’ contextual performance;（4） Chinese traditionality has obvious function of adjusting the relationship between compulsory citizenship behavior and employees’ contextual performance.For the employees with low level of Chinese traditionality,we found that the relation-ship between compulsory citizenship behavior and employees’ contextual performance was significantly related to each other,whilst for the employees with high level of Chinese traditionlity,the relationship was not significant.These findings highlighted the necessity of study on compulsory citizenship behavior in the context of China.And some implications can be drawn from this study.First,managers should develop specific measures to reduce the compulsory citizenship behavior of em

关 键 词：强制性公民行为 工作绩效 组织承诺 角色内行为 

分 类 号：F272.92[经济管理—企业管理]