地税基层公务员工作压力与工作满意度、离职意向的关系:心理资本的调节作用  

Work Stress and Job Satisfaction, Turnover Intention of Local Taxation Bureau Township Civil Servants: the Moderating Effect of Psychological Capital

作　　者：马爽[1] 王晨曦[1] 胡婧[2] 张西超[1] 

机构地区：[1]北京师范大学心理学院,北京100875 [2]多伦多大学罗特曼管理学院

出　　处：《中国临床心理学杂志》2015年第2期326-329,335,共5页Chinese Journal of Clinical Psychology

基　　金：北京市教育科学"十二五"规划2012年度重点课题"北京市中小学教师心理资本的现状调查及开发研究"(AIA12113);国家社会科学基金"EAP的效果评估及其影响因素的研究"(13BGL083)资助

摘　　要：目的:探讨工作压力对地税基层公务员工作满意度和离职意向的影响,及心理资本在其中的调节作用。方法:对北京市7个区县地税局的225名基层公务员进行问卷调查。结果:地税公务员工作压力显著负向预测工作满意度,显著正向预测离职意向。心理资本显著正向预测工作满意度,显著负向预测离职意向。随工作压力增加,高心理资本基层公务员工作满意度下降幅度更大,离职意向增加幅度更大。结论:心理资本在工作压力与工作满意度之间和工作压力与离职意向之间均起调节作用。Objective： To investigate the relationship between work stress and job satisfaction, turnover intention oftownship civil servants, and the moderating effect of psychological capital on this relationship. Methods： A self-adminis-tered questionnaire survey was conducted to 225 township civil servants. Results： After controlling for demographic vari-ables, hierarchical regression analysis identified job stress as a significant negative predictor of job satisfaction, and a signif-icant positive predictor of turnover intention. Meanwhile, psychological capital was found as a significant positive predictorof job satisfaction and a significant negative predictor of turnover intention. Township civil servants with high psychologicalcapital reported more job dissatisfaction and turnover intention. Conclusion： Psychological capital moderates not only therelationship between work stress and job satisfaction, but also the relationship between work stress and turnover intention.

关 键 词：基层公务员 工作压力 工作满意度 离职意向 心理资本 

分 类 号：R395.6[哲学宗教—心理学]