企业员工组织信任、心理安全和工作压力的关系研究  

An Exploration into the Relationship among Organizational Trust,Psychological Safety and Work Stress

作　　者：韩平[1,2] 刘向田 陈雪[3] 

机构地区：[1]西安交通大学管理学院,西安710049 [2]过程控制与效率工程教育部重点实验室,西安710049 [3]河北金融学院,保定071051

出　　处：《管理评论》2017年第10期108-119,共12页Management Review

基　　金：国家自然科学基金项目(71671137);教育部人文社会科学研究规划基金项目(11YJA630073);中央高校基本科研业务费专项资金资助项目(SK2015004)

摘　　要：以全新的观点解释企业员工组织信任和工作压力管理中的一些问题,侧重于考察心理安全在其中发生的作用。以我国企业员工为研究对象,收集了329份有效的调查问卷,检验了组织信任对工作压力的影响,以及员工心理安全的中介作用。研究结果表明,组织信任中的领导信任和同事信任与工作压力有关;领导信任与工作压力显著负相关;心理安全中的人际心理安全在领导信任、同事信任和工作压力之间起到了中介作用,其中人际心理安全在领导信任和工作压力之间起部分中介效应作用,人际心理安全在同事信任和工作压力之间是完全中介效应作用。在一定程度上拓展了组织信任理论以及心理安全的应用。With a totally new perspective to explore some issues in organization trust and work stress,the study focuses on the function of psychological safety in their relationship. Based on the questionnaire survey to 329 employees of Chinese enterprises,an empirical research is conducted to explore the influence of organizational trust on work stress,and the mediating effect of psychological safety. The conclusions are as follows： work stress is related to trust in system and leaders; work stress has a significantly negative correlation with trust in leaders; interpersonal psychological safety in psychological safety plays a mediating role between work stress and the trust from leaders and colleagues. Among them,psychological safety plays a partially mediating role between the trust in leaders and work stress,while psychological safety plays an entirely mediating role between the trust in colleagues and work stress.

关 键 词：组织信任 心理安全 工作压力 

分 类 号：F272.92[经济管理—企业管理]