组织内冲突管理方式对员工工作态度的影响机制研究  

Research on the Influencing Mechanism of the Conflict Management Mode in the Organization on Employee's Working Attitude

作　　者：杜鹏程[1] 姚瑶[1] 房莹 王成城[2] DU Pengcheng;YAO Yao;FANG Ying;WANG Chengcheng(School of busniess,Anhui University,Hefei 230601,China;School of Management, Anhui University, Hefei 230601, China)

机构地区：[1]安徽大学商学院,安徽合肥230601 [2]安徽大学管理学院,安徽合肥230601

出　　处：《经济与管理评论》2018年第3期72-86,共15页Review of Economy and Management

基　　金：国家社会科学基金项目"创客二元型工作狂对其创造力影响的混合效应研究"(17CGL023);国家自然科学基金面上项目"差错管理氛围对创新行为的跨层次影响:基于创新型企业及其研发人员的实证研究"(71372183);安徽省高等教育振兴计划人才项目之安徽省学术技术带头人培养资助计划项目(05201350);安徽大学区域经济与城市发展协同创新中心开放招标项目(QYXT2017004)

摘　　要：通过构建冲突管理方式、心理所有权、权力距离和员工工作态度(工作满意度、组织认同感和离职倾向)的理论模型,探索冲突管理方式如何作用于员工工作态度,以及其中存在的影响机理。对13家企业进行问卷调查,搜集到有效问卷347份。结果表明,合作型冲突管理方式正向影响员工工作态度,竞争型冲突管理方式反向影响员工态度。合作型与竞争型冲突管理方式可通过心理所有权作用于员工工作态度,权力距离对冲突管理方式与员工的工作态度(工作满意度、组织认同感)之间的负向关系产生削弱作用,对正向关系有增强作用。By constructing a theoretical model of conflict management,psychological ownership,power distance and employee’s attitude（ job satisfaction,organizational identification and turnover intention）,the article explores how conflict management influences employees’ attitudes as well as the influencing mechanism. Questionnaires of 13 companies were conducted and 347 valid questionnaires were collected. The results show that cooperative conflict management has a positive effect on job satisfaction but competitive conflict management has a negative effect on it. Both cooperative and competitive conflict management can impose an effect on the working attitude of employees through psychological ownership. Power distance weakens the negative relationship between the mode of conflict management and working attitude of employees and strenghthens the positive relationship.

关 键 词：冲突管理方式 心理所有权 权力距离 员工工作态度 

分 类 号：F272.9[经济管理—企业管理]